Testimonials

We are always trying to improve our customers’ experience.

Here are some comments made about Miltons and its watch team, given either directly to us, or in places like internet chat-rooms, together with details of some awards we have won :

23rd June 2017 : “I just wanted to thank you again for all of your help and courtesy. My father was indeed well looked after by Andrew and Kieran [Miltons of Chester] and wishes to pass on his gratitude to both, especially after a much longer than anticipated journey! …Andrew and Kieran were both very friendly and professional…If you ever find yourself in the South West please look me up. Best wishes…”

20th June 2017 : “My son found the Rolex Daytona on your website after reading about you on a watch forum. He said you came highly recommended and that’s why I’ve travelled all the way from the North East! I’ve been on a waiting list for a new one for over eight years now, so am very happy to have found this one…The sale was handled very professionally by Mark who was very patient taking time to explain the Daytona functions and also the accompanying documentation. I am over the moon with the watch, it is as new with the added bonus of a two year guarantee and a great price.”

20th June 2017 : “Just a brief note to confirm that the funds arrived safely by the end of the business day.  I am very grateful to you both for a trouble-free and, indeed, enjoyable transaction [the sale of a Rolex Sea-Dweller SD43 to Miltons, by insured post]. Thank you. All the very best (and enjoy your well earned rest, Haywood)…PS. I may well be in touch again when my other 126600 arrives, and perhaps also the Skydwellers!”

8th June 2017 : “Hello Haywood, Once again it’s a thank you. Your appreciation society is growing by the day! I had a call today from a lovely lady [not connected to Miltons] who had valued my 16610LV [Rolex Submariner with Mk 1 dial / flat four bezel insert]. She called to apologise for her initial valuation of £8500. She was telling me about all the experts she had spoken to regarding my watch, then told me about a wonderful gentleman who had a wealth of knowledge on the LV & how she had learnt so much. I’m guessing you also had a phone call today? Thank you for taking the time to look at the photos she sent you and for clearing up the awkward situation my watch had created. Best wishes…A very big thank you again.”

8th June 2017 : “Hi Haywood, Just to let you know my brother was delighted with the [Rolex] Sub, he was literally grinning from ear to ear as he put it on. Many thanks again, it was a pleasure to buy from you. Kind regards…”

5th June 2017 [feedback from a watch forum member we had helped in a dispute with another jeweller] : “Hi Haywood, you’re a star i owe you… I’ve just read your reply & taken your advice…God I could kiss you😃 Best regards… P.S. I’m looking for a mint 08 Rolex DeepSea so your website is always open & will definitely become a customer of yours soon. If you will have me!!” He also wrote on the forum “…HM with his wealth of experience…Many, many thanks H.”

5th June 2017 [feedback from a leading UK jewellery valuer, whom we assist with specialist and high worth watch appraisals] : “Thank you so much for being so utterly brilliant – so very grateful for your help and guidance.”

31st May 2017 : “Haywood! Thanks so much for taking such time and care…I really appreciate it!…Thanks Haywood! You’re a star!”

30th May 2017 : “Just wanted to express my sincere thanks for your and Phil’s help and the depth you have gone into and detail of valuations really very greatly appreciated. Sent to TH March [insurers] today so have peace of mind. Phil tweaked my 16618 [Rolex Submariner] and it’s keeping better time than ‘Greenwich’ just brilliant for somebody with my level of OCD.”

26th May 2017 : “Dear Haywood, Thanks ever so much. Your staff were great!”

23rd May 2017 : “Hi Michael, Phil. Thanks again for looking after me, I absolutely love the Sea-Dweller the dial is gorgeous.  I appreciated and admired the ceramic sub but I’m in love with this one! Excellent customer care, thanks again for accommodating my indecisiveness.  I’m sure I will be back again at some point in the future to scratch my next watch itch! Kind Regards…”

22nd May 2017 : “Just had to say I LOVE MY WATCH [Rolex Daytona 116500LN]…………….. so happy I bought the black one and no, I haven’t seen another black one at all. Thank you so much…”

21st May 2017 : “I picked up my beautiful new 14060M yesterday from your Chester store, I am a  very happy customer! Michael was a pleasure to deal with, I honestly wasn’t expecting it to be as good as it was, hard to believe it is a 15 year old piece! I really love the feel of this one, quite different to my sub date as it seems a slightly smaller and lighter watch which is better suited to my wrist…hopefully this one will be passed down to my lad now! Thanks for your support and for providing a wonderful watch, it was worth the long journey. Best, T…”

12th May 2017 : Miltons of St. John’s Centre is awarded the title “Outstanding Independent Retailer” in the Liverpool Mystery Shop Awards, scoring 100% in a comprehensive mystery shopper test.

10th May 2017 : “…strongly recommended…”

9th May 2017 : “…very good guys to deal with.”

8th May 2017 : “Many thanks. Your prices are very competitive! …my wife, who bought me the original, is keen I go to a dealer as I just got burned on an e-bay purchase recently…Yours looks great especially the lugs, and the right price point too… <indecision>…Many thanks again”

1st May 2017 : “Have a look at miltonaires.com for what I think are good retail prices.”

30th April 2017 : “Hi sorry it has taken so long to come back to you again but after the advice given and – yes I’m gonna flatter you again.. your outstanding reputation on here… I am asking for advice and maybe to buy off you…Are you able to help? Hope so!?…I wouldn’t barter on price, you have a reputation here for honesty and integrity and I trust that.”

26th April 2017 : “Popped over to Liverpool this morning and called in to Miltons to view a Submariner and a Seadweller and try to pick one of them to buy. I was dealt with again by Phil Ellison who was superb as usual and Haywood popped in for a quick chat, which was a nice touch. The service is second to none, their knowledge of everything Rolex is legendary and their prices are very competitive compared to the dealers in London. Why would you buy a second Rolex anywhere else? Thanks again guys…”

22nd April 2017 : “I saw  it on your website and what impressed me was the honesty of your descriptions.”

11th April 2017 : “It’s just so BEAUTIFUL…. See attached…Thank you so much for your guidance and professionalism. Best Regards…”

10th April 2017 : “…’vintage supremos’ like Mike W or Haywood M…have shown time and again that they are beyond reproach.”

4th April 2017 : “I am very very happy…it is perfect. I reckon I will now wear this a lot more than I have done in the last 6 years. You clearly have some talented staff who are a credit to you, thanks again to both.”

31st March 2017 : “I have had great service in both your Liverpool store and the one in Chester.”

28th March 2017 : “Wow! Didn’t expect it to be worked on so fast so thanks a lot…Thanks to you and your staff for this exceptional service. Quite excited to see the new look…”

28th March 2017 : “Hello Haywood, On Monday I bought a SD4000 from St Johns Centre shop. Top service…Thanks…”

27th March 2017 : “Thanks Haywood, Honestly you’ve been an absolute Gent and a credit to your business throughout…all  the very best…”

25th March 2017 : “I would go to Miltonaires if I were looking at pre owned. Haywood Milton is one this and other forums and has an excellent reputation. More to the point he is extremely knowledgeable and helpful.”

21st March 2017 : “You are, quite simply and genuinely, a gigantic star! Thank you so very very much 🙂 Honestly, I cannot tell you how grateful I am for your help which is the best help ever! I really do need to buy you that drink (I know non-alcoholic!)…Everything you said makes absolute perfect sense and due to the condition also being so good…Thank you once again…”

21st March 2017 : “I hope to be back in touch when funds permit but in the interim I thank you sincerely for all your time and assistance thus far…you’ve been such an absolute gentleman throughout our PM’s [private messages]…Thanks again Haywood, very best wishes,..”

19th March 2017 : “Sharing their expert advice amazing guys really appreciate all the time and advice given.”

16th March 2017 : “xxxxxxxxx and Haywood Milton are two top guys who will be happy to help you.”

13th March 2017 : “the watch is as you said, Alan is a great helpful gent, told everything about the watch, a true asset to your company, escorted back to the car what a great service. Many thanks…’

13th March 2017 : “Thanks for this – blinking mindfield this vintage watch game! …really do appreciate your help too.”

10th March 2017 : “We drove to your shop in Liverpool and I am pleased to say my daughter got the watch she wanted I would like to thank your staff for directions to the shop and the excellent service we received at the shop. Thanks again, regards…”

9th March 2017 [watch forum chatter] : “A watch I like is for sale with Miltonaires who I recall have good standing on the forum so will also contact them about a px.” “I’m one of their customers. Great service and highly recommended.” “That would be the way to go,IMO.” “Looks like way to go then. Had a good experience with Miltonaires recently too.” “Haywood‘s shop is a sensible choice, why not contact his team – their prices are very competitive and they do take in part exchange.”

1st March 2017 : “I got my 2006 one [Rolex Explorer II] 6 months ago from Miltons at a good price. I could have paid another £1000 to £1250 for the same from Watchfinder.”

28th February 2017 : “Hello, I’ve been recommended to you on the TZ forum. I’m looking for a [Rolex] GMT-Master 16710…I see you have sold a couple recently,  both of which look on the mark so I’m hoping you can help. Best regards…”

27th February 2017 : “…if ever you were looking for a trusted dealer, Haywood [Milton] would be your man.”

25th February 2017 : “Haywood Milton, what a classy act. If I’m up your way, I’ll buy you a coffee and shake you warmly by your hand.”

20th February 2017 : “A genuine pleasure to drop into your place this morning, pick up a watch, and meet both you and Paul…The GMT really is delightful, I am very pleased indeed. So, thanks to you, and please pass on my thanks to Paul too, for his knowledge and attentiveness. Something tells me I’ll be back again sometime. All the best,..”

20th February 2017 : “Your advice and help are much appreciated, simply outstanding. Thank you.”

17th February 2017 [from the UK jewellery industry’s anti-crime intelligence network] : “Thank you for pointing me in the right direction Haywood, as always, very much appreciated!”

13th February 2017 : “Many thanks for taking the time to provide such a detailed reply to my TZ-uk message – i’m afraid that’s why you get so many enquiries (and why you are held in such high esteem by the community).”

2nd February 2017 : “Thank you so much for your gracious reply…Your backup is the best in the business…”

1st February 2017 : “Many thanks for your kind reply and thoughts and suggestions…Many thanks once again…”

27th January 2017 : “…the best advice is to buy from the most reputable sources such as…Haywood Milton.”

25th January 2017 : “Thank you that’s a very nice gesture…you’re a gent Haywood!”

23rd January 2017 : “Not sure if you received my email thanking you…but thank you, you’re very kind :)”

20th January 2017 : “I would like to say a big thank you for your generosity and to Michael who I spoke to yesterday. Best wishes,…”

19th January 2017 : “Good Afternoon Haywood, Thank you for the very easiest of dealings. It was a pleasure doing business with you. That’s the funds arrived in my bank account. I look forward to any future deals. Thanks again…”

19th January 2017 : “You’re a star Haywood, thank you very much. It is much appreciated, I’ll make a fundraiser donation for your kindness. Best wishes…

17th January 2017 : “You are an absolute Gent mate, Thank you very much.”

17th January 2017 : “I am finding it very difficult to express my appreciation at both yourself and Haywood’s approach to my problem within an e-mail; whilst one would hope for some form of customer service when purchasing such an exclusive item as a Rolex watch-both your service to myself and Haywood’s approach to the solution are an absolute credit to Miltons. I can honestly say that when considering the purchase I had no inclination of where to start, until a friend recommended Miltons-how fortunate I now consider myself that I took that advice…your service, integrity and honesty…very happy to recommend Miltons to anyone.…Again may I express my gratitude for your attention…Kindest Regards…”

9th January 2017 : “Wow Haywood! I’m really lost for words. Thank you very much! I’m truly thankful for taking the time to write this…Once again thank you very much, I wish there were more people like you…”

30th December 2016 : “Check with xxxx xxxx and / or Haywood Milton, world class dealers in your neck of the woods.”

24th December 2016 : “Thank you for all the advice and help you give across all the Rolex forums  we are greatly in your debt.”

16th December 2016 : “Thank you for very quick and exceptional costumer service. I wish you all at Miltons a merry Christmas.”

8th December 2016 : “Just to let you know that a friend of mine bought a Rolex from your Birkenhead branch last week. She said to pass on that the staff were ‘fabulous’ and the service ‘second to none’. And trust me…that is praise!!”

26th November 2016 : “In a time when it seems a fuss is rightly made when poor service is received but excellent service is just considered the norm. I’d like everyone to know what an excellent service is provided by Miltons in Liverpool both by Haywood himself and one of his colleagues, Phil. The help and advice from both of them I received was invaluable. In store Phil was attentive, knowledgeable, and courteous – everything needed to make the visit such a positive experience.” From the same customer, but addressed directly to us now : “Just wanted to thank you Haywood and also to your colleague Phil. Phil is a credit to you and your store. He was helpful, knowledgeable and courteous. He’s exactly the reason why I’d recommend you to others and look at buying from yourself in future…Many thanks once more for such a positive experience.”

26th November 2016 : “Completed several transactions, both buying and selling with Miltons over the years. An extremely professional outfit and if you check out their prices they are usually cheaper than the other dealers…Part of due diligence is buy from a trusted source, if you go to Milton’s they effectively do the due diligence for you.”

26th November 2016 : “Thank You  for the advice greatly appreciated.”

31st October 2016 : “Thank you for both of your messages and for your kind help, particularly with respect to the recent Rolex price increase and…I know that I and I am sure many other members are extremely grateful for your support. I was able to pick up a SS piece prior to the increase…Thank you again!”

29th October 2016 : “I walked past your Chester shop today and spotted a very nice SD in the window…..ten minutes later it was mine…. chuffed to bits with it….”

21st October 2016 : “Dear Haywood, Thank you so much for taking the time and trouble to produce this report [on a fake gold Rolex taken into a jewellers in London], it is gratefully received and very much appreciated. Very best regards,…”

19th October 2016 : “Dear Mr Milton, thank you once again for your time, I really appreciate you taking the time out of your busy day to help me.”

29th September 2016 : “Great service again. On Tuesday I had the pleasure of spending an hour buying a lovely [Rolex] Submariner from Phil in Liverpool. Really pleased with the watch, makes a tick off my bucket list right now. I will buy a pepsi GMT II at some point in the future but I think I will slow up for now…The service from Phil was great, and he shared a few tips that will help me not make mistakes as I grow the collection over the years…I’ll be back.”

Anyway thanks again, your staff have the skill to make the customer feel valued, without overcoming us with too much, just pitching things right.

27th September 2016 : “Hi Phil, Thank you so much for taking a look for me…Thanks again – I would highly recommend you guys, I’ve been very impressed with your service, and Pauline’s service, throughout – especially holding the watch for me with no deposit! Should you ever come across a Deepsea Blue, please let me know. Best regards,…”

26th September 2016 : “Many Thanks for your info , 1st class service !”

20th September 2016 : “Thank you for the time you took to speak to me and also for replying in writing…I also appreciate the detailed information regarding my watch…I can assure you that I would have no hesitation in using Miltons again or recommending you to anyone I can for either pawnbroking or indeed looking to purchase a Rolex, as from our correspondence and your website, you / your company are obviously experts in the field. Many thanks…”

19th September 2016 : “I really appreciate your support of advice and guidance, and I hope that you can fulfil my desire over the coming years. Kind regards…”

19th September 2016 : “I’m very excited today, having picked up this lovely [Rolex] 16570. It came from Haywood Milton, who is a top chap, generous with his time, knowledge and enthusiasm.”

17th September 2016 : “I purchased the unworn Stainless and white metal [Rolex Datejust] for £4599 with absolute delight. I also decided to purchase the yellow gold and stainless diamond champagne face and bezel from 2011 for £7695 which was in gorgeous condition. So now, having never owned a Rolex before, I have three inside one week! Again your staff were excellent, Mark and Karen in the shop were helpful courteous and not in the least pushy. I suspect a nice Sports now is in the sights in the next 6 months! thanks again…”

16th September : “Have a look on Miltonaires…a good selection, with a good indication of price.”

13th September 2016 : “I just wanted to write to compliment the service received from your Birkenhead shop. We purchased a ladies 2005 Rolex from there on Saturday 10th September and we were looked after by Alan, the store manager. His knowledge of the Rolex brand was extensive, and the way he presented the choices to us was a pleasure. I really felt like we were purchasing a 20 grand Rolex, not a 4 grand second hand. Your service does you credit and I shall be rewarding the service by looking out for a similar year, Mens 36mm with the Jubilee bracelet in either Steel and white gold or yellow gold, and do not intend to go elsewhere. So thank you for this, and I wish this professional business the very best in the future.

I was extremely impressed with my purchase and the service received….Your own knowledge is amazing and not misleading as I have experienced from so many other so called experts.”

7th September 2016 : “…many thanks for all your assistance in this matter. Very much appreciated…” [ in response to our technical assistance, provided to a police force on the South coast ].

1st September 2016 : “Picked up the Sub [Rolex Submariner] today, thanks for an effortless transaction, and please pass my best wishes to the staff who were so polite with me!” and from the same client : “Just been on a jaunt up to Liverpool to the Aladdin’s cave of Miltons, to collect this which has been held on reserve for me for the last 4 weeks. Very happy with it…Thanks Haywood, your staff are consummate professionals!”

25th August 2016 : “Thanks so much for your help guys, very useful…”

19th August 2016 : “An amazing retailer…great option…”

18th August 2016 : “You’re fairly new here so may not have yet come across our esteemed colleague Haywood who runs Miltonaires. So if in Cheshire…they have a good selection and Haywood has an excellent knowledge of watches and especially Rolex.”

10th August 2016 : “I’ve bought the DSSD [Rolex DeepSea Sea Dweller]. It was just as described and it looks great…Thanks for sorting…”

28th July 2016 : “Up to now I have now bought three watches from Miltonaires and could not have been more pleased with every purchase. Haywood Milton is a top guy, very knowledgeable, I would not hesitate to buy again from him again….I know plenty of other people who have been there and have been very satisfied with their purchases.”

23rd July 2016 : “Thank you for your continued input …always refreshing to read your view, and knowledge that you can pass on …’the man in the know’! …Thanks”

22nd July 2016 : “I really must thank you once again for your invaluable knowledge. It seems thanks to you we have avoided making an expensive mistake….I shall be looking at your website regularly and endeavour to make the trip to Liverpool should I need to (I have until September!). However, please do contact me should you have anything in stock that you would deem as appropriate. It would once again be much appreciated. With my very best wishes and kind regards…”

17th July 2016 : “Miltonaires.com – huge selection and trusted sellers.”

16th July 2016 : “Kieran and his colleagues looked after me very well when I went to collect the 116713…I will certainly be happy to purchase from yourselves again. Also, thank you for your varies helpful replies to my posts on TURF [www.newturfers.com, a watch dicsussion forum]. I hope to make your acquaintance at some stage. Best regards…”

14th July 2016 : “…you want the security that you are buying the genuine thing and not some passed off fake or Frankenstein cut and shunt. There are few to equal Haywood and his team for the level of checks that they perform on second hand Rolex.”

14th July 2016 : “I would also like to recommend Haywood Milton of Miltonaires. Great service and good prices…Haywood’s knowledge of all things Rolex was one of the major reasons I asked him to source a watch for me. Add in reasonable prices and great service and he should be top of anyone’s list.”

12th July 2016 : “Thank you for the detailed response to my questions earlier today regarding my Daytonas. As most will agree, your help to us on the forum is very much appreciated and does not go unnoticed.”

9th July 2016 : “I asked Haywood to keep an eye out for a 114270 for me and within a few days he had sourced an absolute cracker for me. Excellent service. Deal with confidence!!”

9th July 2016 : “I’m pleased to say that I’ve just taken delivery of the watch and it’s a corker!! Really nice condition as I expected. Thank you so much! …It’s a cracking watch and a keeper. Really, really happy Haywood. Many thanks again. I may ask you to source me a Datejust soon but I should probably take a breather for the sake of my bank balance …you can expect me to trumpet you and your business to anyone who will listen.”

8th July 2016 : “Just bought a rare Daytona from Haywood. Started with a PM, followed by a few e-mails and a visit to his shop. If you are thinking of buying a second hand Rolex, I cannot think of a safer place to buy – their knowledge and quality of service is superb. You instantly know that you are dealing with fellow enthusiasts. They make this minefield as risk free as you can get. We even had the bracelet off and took some photos of inbetween the lugs using Haywood’s latest little toy, which I will now look for on e-bay.

I tried the watch on and the bracelet seemed to fit okay, but Phil, one of Haywood’s top men wasn’t totally happy. He said that although it did fit, there was no room for wider adjustment and insisted on adding an extra link and reducing the notches on the clasp. The outcome was much the same, only Phil had given me two notches either way to either increase or reduce the size of the bracelet. It is that kind of attention to detail that is so impressive.

I would like to thank Haywood and his staff and cannot recommend them highly enough.”

8th July 2016 : “Lovely to see you and many thanks for all your help.”

7th July 2016 : “…sorted me out a watch and really went above and beyond for me when not required. Deal with absolute confidence.”

7th July 2016 : “Made up with it, many thanks for going the extra mile.”

6th July 2016 : “You come well recommended by many.”

5th July 2016 : “The best by a long shot: www.miltonaires.com”

5th July 2016 : “I always find miltonaires’ prices spot on.”

4th July 2016 : “If I were to purchase a used Rolex I would absolutely want to use your services….That’s very kind of you and goes to show as a retailer you go the extra mile :-)”

2nd July 2016 : “No affiliation on my part, but Haywood Milton is a highly-respected stalwart here on the forum and you can buy with confidence.”

24th June 2016 : “Thanks for your help in the forum, your knowledge is just outstanding. ”

June 2016 : Miltons of St. John’s shopping centre is one of only 17 businesses  to achieve 100% in Liverpool’s 2016 Mystery Shop Survey — out of 200 visited in the city centre! The officially “Outstanding” result is all the more remarkable as the store has achieved it for two years running and at least four times in the seven years the survey has been run.

20th June 2016 : “We purchased a Rolex form you for our son’s 18th, back in January, with the help of the www.tz-UK.com forum. The watch was very gratefully received, thank you.
However, it is my husband’s 50th in September, and he has now caught the luxury watch bug. I would like to purchase him a Rolex from 1966, his birth year.
As you were such a star, with our son’s watch, I naturally thought to try you first! I wonder if you can help us again?”

14th June 2016 : “In Liverpool, Miltons and TOWS in Southport are the only sellers I would trust totally.”

22nd May 2016 : “trusted dealer in used Rolex”

19th May 2016 : “Many thanks to you and all of your amazing staff.”

12th May 2016 : “Well respected…competitively priced…”

7th May 2016 : “…the most helpful chap in the field of vintage [Rolex]…”

23rd April 2016 : “I am an avid reader of the Rolexforums and TZ-UK.com, where I have learned of your excellent reputation.”

28th March 2016 : “Thanks for you thoughts and comments about the Rolex. I am sort of looking but am in no particular rush. It is great to have people like yourself to help and guide people like me, I thank you once again for your time.”

12th March 2016 : “Janine was very polite and the service was excellent. People are always too quick to criticise and not give praise where it is deserved. We were both absolutely delighted in the way we were treated from start to finish and the service was very professional. I wanted to contact a manager to make sure you knew how pleased I was.”

9th March 2016 : “Just a short note to express my delight and gratitude to you relating to the purchase of the watch for my son’s birthday. Whilst I was never in any doubt about the quality of service, the attitude to customers and the conviviality, I thought that you would like to know that XXXXXXXX was particularly pleased and was very complimentary about Phil, his manner and his expertise. Nothing was too much trouble for Phil and he really made us feel welcome. Many thanks…”

9th March 2016, from a national crime prevention organisation which regularly seeks our expertise on Rolex matters : “I’m after your expertise AGAIN!! I’ve been sent the below enquiry by the Met Police this morning.” Then, after receiving our specialist advice : “That’s great, thank you very much, as always, really appreciate your help and advice. I will forward your comments on to DC XXX XXXXX.”

4th March 2016 : “…many thanks for taking the time to help me out. It is appreciated….you are nothing less than super helpful every time I’ve bothered you!”

2nd March 2016 : “I have bought and sold a few watches with you over the years and your prices both ways have been extremely fair.”

27th February 2016 : “Your responsiveness to a novice like myself is nothing but a credit to your company, most experts would not give me the time of day for such a ‘modest’ enquiry…A lovely gent on the Rolex forum recommended I contacted you. I’m glad I did.”

25th February 2016 : “I appreciate your time Sir. I have heard nothing but good thing about Miltonaires through the Rolex forum… I have also been speaking to a gentlemen named Luke who had nothing but good things to say about you and the team…. I feel 100% confident with you and your team…Again thank you for your time…”

21st February 2016 : “Great website, thanks for the link. Having only been used to the likes of watchfinder et all for my second hand needs I didn’t realise how reasonably priced Rolex were when you looked in the correct place. I will most definitely be in touch when the time arises. Thanks again for your time.”

21st February 2016 : “I have heard nothing but good reviews of you guys from the Rolex forum.”

8th February 2016 : “Many thanks for all your help as always Haywood it’s very much appreciated. I always sing your praise to all friends and colleagues.”

3rd February 2016 : “Thankyou for your great service…I would like to thank your team, especially Michaela and Janine, on when I came to buy my watch last week. Both ladies were very patient and professional as I couldn’t decide on my choice. I love the watch and it’s perfect. Thankyou, kind regards…”

31st January 2016 : “Not so much an enquiry more a thank you note. I visited St John’s on the 26th Jan 2016. Dealt with Alan Lxxxxxx who was pleasant and professional throughout. I did buy what for me was a very expensive watch; so a job well done by Mr L. I chose Miltons to deal with because of Heywood Milton. I have read a number of his threads and responses on the TZ watch forum and was impressed by his open approach and willingness to help. Did I get the bargain of a lifetime? No, but I do think I got a fair deal from a reputable and knowledgeable source that will be around in the future should anything go wrong. Unlikely in my opinion but you never know. Thank you to all who helped a bloke who looked as though he should have been on a lakeland fellside ( and I am being kind with that description ) rather than in the centre of a cosmopolitan city like Liverpool. All I can say is that it had been a trying journey to get there. Worth it though. Thanks again…”

23rd January 2016 : “…this morning we took delivery of a beautiful looking watch as promised. Thank you so much for all you have done for us. We will let you know how gratefully it is received but I can’t imagine that anyone would not be overwhelmed by it. I continue with my fight against getting the watch collector bug myself!”

14th January 2016 : “I’m most grateful to you, not least because you clearly know what you are talking about, and took the considerable trouble to reply thoughtfully. Thank you…Tell you what, you’re the sort of dealer I’d like down here in the south! Thank you so much for your help, and I do think it was generous of you. If you’d like me to make a donation to charity of whatever, let me know…Again, my thanks…I am most impressed by the help shown me.”

13th January 2016 : “Sandra Page [co-ordinator of the National Association of Jewellers’ Institute of Registered Valuers] has said you are the person to ask with regard to a second hand / vintage watch sale.”

12th January 2016 : “Great to meet you and Phil for a wonderful transaction. A pleasure, and in retail unfortunately a rare one, to speak with someone so well informed and then see your beautiful vintage [Rolex] Milgauss. Thanks again for all your help.”

7th January 2016 : “I wanted to say an extra thank you for that…just wanted to let you know that I’m very grateful for your help.”

29th December 2015 : “My son in law has also just bought a very pleasant used Rolex for my daughter from Mr. Milton’s establishment and had nothing but positive feedback.”

14th December 2015 : [from the co-ordinator of the UK National Association of Jewellers’ Institute of Registered Valuers] “Merry Christmas, Haywood. Thankyou so much for all the help you give to IRVs throughout the year.”

2nd December 2015 : “Thanks Haywood….thanks to you for your advice. Greatly appreciated and never forgotten. Regards…..”

20th November 2015, on the excellent internet watch forum, www.tz-uk.com : “There are a few good dealers around, Miltons always have a great selection and offer 2 year warranty on all their pre owned [Rolex].”

13th November 2015 : “May I bring to your attention the excellent attention and help I always get from you staff and in particular Paul, Phil and Michael. Their enthusiasm and objective advice is always welcome.”

11th November 2015 : “Rolex specialists as good as they get: http://www.miltonsjewellers.com/” [a recommendation from a member with over 6,000 posts on the UK’s best watch discussion forum, www.tz-uk.com]

31st October 2015 : “…told him just how much you have helped me and how good you were and if he should ever want another [Rolex] he must only get from you!”

20th October 2015 : “Many thanks to you for all your help on this one, (yet again).”

14th October 2015 : “You are wonderful, thank you so very much for taking the time to give the very best answer as you always do – so grateful :)”

12th October 2015 : “I’ve rarely come across anyone more knowledgeable or helpful. He gave me some extremely helpful advice via pm about selling a watch. It’s a huge plus having someone like Haywood prepared to help.”

29th September 2015 : “Very, very grateful to you. Interesting stuff regarding your research! Have a great day. David.”

15th September 2015 : “Gents, I just want to say thank you for the outstanding customer service from you both [watch team members Phil and Paul] as usual. Cheers…”

11th August 2015 : “I have just returned home from a visit to Chester. Whilst there I visited your store and purchased a pre-owned Rolex Submariner gents watch. The staff who attended to me were ‘Sue’ and ‘Michael,’ ably assisted and supported by ‘Mark’ who was ‘minding the door.’ Despite quickly christening Sue as ‘Auntie Wainwright,’ (a character from the television programme ‘Last of the Summer Wine’), I was treated courteously and respectfully by everyone during my visit and they demonstrated a professional knowledge of the product far in excess of what I expected from sales staff. I found this extremely helpful. – I can only describe everyone as fantastic and I wish to commend them in the highest possible terms to senior management. I look forward to the pleasure I know I will now derive from wearing my ‘new’ Rolex and I am sure I will be seeing you all again. – Thank you.”

5th August 2015 [from a leading UK valuer, whom we had assisted with the appraisal of an old Rolex] : “Thank you ever so much as always, really do appreciate you 🙂 …You really are a super star.”

25th July 2015 : “…unbeatable experience and knowledge in all things Rolex…”

22nd July 2015 : “…would like to thank you in the quick and professional way in which you handled buying our 2 Rolex watches today. We were a little apprehensive in the thought of selling the watches but you very soon put us at our ease. We made two good decisions 1 buying quality watches in the first place & 2 was finding you and Miltons to sell them to. Many many thanks…”

21st July 2015 : “…I jumped in the car, popped over to Chester from Suffolk and experienced fantastic service from your staff when buying a watch for my wife. Well worth the 450 mile round trip…it’s not very often in this day and age that you get truly above and beyond service but it is genuinely what I experienced at your Chester store. I rang them to try and buy over the phone but it was explained that this was not possible. I didn’t have an issue with that so asked if it would be at least possible to hold it for a few hours so we could get down there. When there the watch (Rolex 179160) was perfect. The staff were brilliant, much better than any AD I have used and I have used a few! They even gave my wife a bottle of wine for coming so far. Keep up the great work…I will hopefully experience your service again.”

21st July 2015 : “Thank you so much for your detailed and helpful email. I have decided to keep my watch, but am very grateful for your advice.”

14th July 2015 : “I am after your expert advice again please. Thames Valley Police have a query re Rolex watches and I know you are the man to go to.”

9th July 2015 : “I am well aware that the market can be a potential minefield and purchasing from a company with a heritage such as yours and given your reputation on the forum would give me confidence.”

27th June 2015 : “What can I say, you guys really are the best. Perfect 🙂 Please pass on my sincere gratitude to Haywood. Many thanks…”

25th June 2015 : “Just want to leave a testimonial for you guys. I was just out for lunch with my wife in Liverpool, we have 1/2 hour to spare so we popped into St johns shop. The staff were extremely friendly and helpful as I was really just browsing. But we ended up buying a two tone sub! And I cannot stop looking at it. Your staff were the reason I made my purchase, Thank you very much for making belated Fathers Day!”

25th June 2015 : “…prefer to deal with someone in the UK who know’s their stuff, Haywood would be a great start!”

16th June 2015 : “I can second Miltons as a superb place to buy from. I bought my wife a watch there a few years ago and the service was fantastic.”

11th June 2015 : “I have previously bought a Sub LV from you and was very pleased with your service, hence the enquiry…I follow your contributions on the various Rolex forums and I always find your posts useful and informative, so thanks again for sharing your knowledge.”

11th June 2015 [ having assisted a leading UK valuer with some Rolex work ] : “Thank you ever so much for the info…You should write a book with all your knowledge!!!”

5th June 2015 [ in relation to a specialist witness statement we produced regarding a very high value Rolex watch, not sold by us ] : “Many thanks for your help in this matter, the report is excellent. I have forwarded it to our barrister…Once again many thanks for your help.”

27th May 2015 : “With regards to grey dealers, the obvious choice for me is Haywood Milton from Miltons.”

20th May 2015 : “…just what I was after…thankyou for your kindness.”

May 2015 : Miltons (Liverpool) Ltd in St.John’s Centre and S.S.Milton Ltd in Church Street, Liverpool receive outstanding results of 100% and 99% respectively in the Liverpool Business Improvement District 2015 mystery shopping exercise. This is the third time that the St.John’s store has earned 100%, having also won the ultimate “Store of the Year” award.

13th May 2015 : “I have just home and been given the links they are perfect thank you so much, Very Kind and decent of you.”

13th May 2015 : “…thank you for your honest thoughts; they could well have saved me a good amount of money!”

11th May 2015 : “…if anyone knew of a watch it would be you! …I would prefer to deal with you as you have been ace…I really appreciate it and thankyou for looking after me.”

9th May 2015 : “I was recommended by a friend to come to Miltons to look at Rolex watches. Having travelled from North Wales I was pleased to see that your watches are cheaper than those I’ve seen elsewehere. It was also nice to see that your photographs and descriptions were spot on, too. I have seen lots of watches on other websites and when I have visited those stores the photos have not even been the same watch. And it was a pleasure to be served by someone who had a good knowledge of watches.” [ This actually refers to our colleague Alan. M, who isn’t even an official member of the Miltons watch team!]

8th May 2015 : “Aww, bless you, amazing man 🙂 Thank you ever so much for being so damn good 🙂 !!!”

30th April 2015 : “I thank you very much for a great source of info there…….thanks again.”

28th April 2015 : “..thankyou very much. Very in-depth and informative, expected nothing less from you…appreciate your professional approach as always!” [ feedback from a major entity in the UK jewellery market, in response to a detailed technical document we had written about a Rolex watch ].

24th April 2015 : “Thank you very much for the time taken in producing this report. It is a pleasure to read something so expertly crafted……Again, many thanks for your time and effort.” [Miltons had been tasked with writing a detailed report on a fully diamond-set Rolex watch sold elsewhere, about which there had been inconsistencies in valuation / description by others].

18th April 2015 : “I bought my LV from a company called Miltons in the UK. They are a jeweler but also known for their pawnbroking. The [Rolex Submariner] LV I bought was a pledge and I bought it without papers but with everything else. No idea when last serviced but it runs just fine and the jeweler offered a 2 year warranty. I know Heywood Milton knows his Rolexes. So, like I said, buy the seller, then the watch. A month in (almost) and I still love having a genuine Rolex on my wrist. A great feeling!”

15th April 2015 : “I’d recommend Miltons. They have good stock and know their watches…I had great service from them and am happy to recommend them as I’d use them again. Just google Miltons of Chester.”

9th April 2015 : “…..great selection and great prices” [in a post on the specialist watch forum www.tz-uk.com where a member looking for a Rolex Sea-Dweller DeepSea had been recommended to look at Miltons].

8th April 2015 : “…better still, get one from Heywood Milton who will do you a way better deal!”

30th March 2015 : “I’ve noticed around the forum you’re the man to ask about a vintage Rolex…..Many thanks, D….”

19th March 2015 : “Hi just a message to say how pleased I was with the service I received yesterday in your Chester store. I went in wanting to purchase a Rolex sports watch, having looked at the new ones but deciding that a good pre-owned Submariner was what I was after. I was well attended and ultimately left your store purchasing the Submariner LV which you had in stock – a watch I had always coveted and I am delighted with my purchase…..Thanks again,…”

17th March 2015 : “Thank you so much….The detail in your reply was astonishing Haywood you must be one of the most knowledgeable rolex experts out there and on my doorstep, how lucky am I?! ….Again, many thanks for your time and kindness……Would sooner come to you than anyone else, that’s all!”

13th March 2015, in three-way correspondence where Miltons provided specialist Rolex advice to Yorkshire Police and the industry’s security body, Safergems : “…..as always, this is brilliant, thank you very much….Thanks again for your assistance, very much appreciated…..” “…..Rolex expert Haywood Milton is the Managing Director of Miltons Jewellers & Pawnbrokers in Liverpool and already assists numerous police forces with Rolex enquiries and investigations. He is more than happy to offer you his expertise with any future South Yorkshire Police enquiries…..” “…..Many thanks for your comprehensive reply via xxx. I appreciate the time taken.”

11th March 2015 : “Just a little thank you for sorting Kxxxx’s watch out for me! Hope to see you soon….” [ this note was accompanied by a rack of honeycomb honey. Fantastic! ]

9th March 2015 : “…the Chester branch were extremely helpful in accommodating my request. I wouldn’t hesitate to recommend Milton’s and I will certainly be using you again in the future for my girlfriend’s engagement ring and to add to my watch collection. Also, the watch is lovely.”

6th March 2015 : “We would just like to pass on our sincere thanks to one of your employees by the name of Mr Alan Mxxxxxx. My husband and I visited your shop in St Johns centre in Liverpool on Saturday 28th February 2015 looking to upgrade my Rolex watch. Mr Mxxxxxx was the sales assistant who dealt with us and I feel I must write in to you to express our gratitude to him for his expertise. He was such a helpful, courteous and knowledgable gentleman and it was such a pleasure to give our business to him. We would highly recommend Mr Mxxxxxx to our friends and family if they needed any advice or help regarding watches or jewellery.”

14th February 2015 : “Thank you for your generosity. It was a pleasure dealing with yourself and Alan.”

12th February 2015 : “Thank you for your time today and an insight into these rare pieces…..Many thanks for your help.”

6th February 2015 : “I felt I had to write to let you know about the wonderful customer service, I experienced both in your Chester and Liverpool St John’s shops.
I was looking for a pre-owned Rolex watch on your web site, which incidentally I found very informative and easy to use. I had a maximum budget and specific requirements (I did not want diamonds, roman numerals or large batons) and wanted a champagne face, a classic Rolex.
We were staying in Chester on a weeks’ holiday and on Monday 2nd February we went into the Chester branch and the staff were extremely helpful, especially Peter. Unfortunately they did not have a suitable Rolex but even though they were not making the sale Peter looked on the web site and we found what I was looking for in Liverpool and he telephoned and reserved it for me. As we had never visited Liverpool before Peter gave us detailed directions of how to find the shop.
On Tuesday morning we went to Liverpool St John’s and I was so pleased and impressed with the helpfulness of the staff, especially the lady who served us, regrettably I did not get her name. The bracelet was too small and a very knowledgeable and enthusiastic man put in the extra links and made sure it fitted properly and went through the winding and date changing instructions. It was so obvious he loved his job.
Initially I was getting a Rolex watch for Christmas and looked on line and found exactly what I wanted in Winchester (only 20 miles away). My husband rang them and quoted the reference number and they agreed to reserve it for me. We went the next morning and were disappointed as the watch they showed us was nothing like the watch on line. They did not even apologise but said they didn’t necessarily have the watches displayed on line.
I was so delighted that the watch reserved was exactly as shown on line. Thank you to all your staff in both shops, they are a credit to your company and their customer service definitely exceeded my expectations. The final touch of a bottle of champagne just made my day.
Yours sincerely
S….. P…..
(A very happy Rolex watch owner who travelled 220 miles to succeed!)”

31st January 2015 : “That’s very helpful of you Haywood thankyou…….XXXXXX was also very helpful and rated you as a great guy to deal with……thanks.”

29th January 2015 : “Thanks….You have some great watches in stock and the 116613 is a great price….Thanks again.”

21st January 2015 : “I was impressed…..the service I got from Paul when I came to your shop is what has “sold” your business to me. Why else would I travel 5 hrs by train 🙂 ….thank you for your help.”

19th January 2015, on the internet watch forum www.tz-uk.com : “I traded a watch with Haywood today in his main Liverpool store (Miltons in St. Johns). Haywood gave me a better deal than any of the other pre owned dealers I contacted. He was an absolute gentleman and he even treated me to seeing his massive collection of vintage Rolexes I have very limited knowledge on vintage pieces but Haywood spent time with me explaining some of the pieces in detail. He’s a very humble man with a massive amount of knowledge. I can’t recommend him enough, he has a good website with plenty of nice pieces on there and replies to emails or questions you have very promptly. Haywood thanks for all your help today.”

19th January 2015 : “Absolutely love the Sea-Dweller. Honestly think it’s the perfect watch for me. Can’t stop looking at it and smiling. Really nice to meet you today and I’m sure I’ll give you more business in the future. Thanks again.”

12th January 2015 : “Places to look with knowledgeable and reputable sellers would be Haywood Milton’s http://www.miltonaires.com . . . ”

5th January 2015 : “Thanks mate you’re a legend….thanks H, you really truly know your stuff.”

30th December 2014 : “I’ve always found you very helpful and straightforward to deal with. Thanks once again for the generous offer and all the best for 2015. Hope to be able to do business with you soon!”

20th December 2014 : “Thankyou for all the help you give to our IRVs, I’m really grateful” [ a very welcome note from the co-ordinator of the UK’s Institute of Registered Valuers ! ]

10th December 2014 : “I am so grateful you wouldn’t believe 🙂  S xxx ” [ For the sake of the Miltons watch team’s marriages, we must point out that this is a watch-related piece of gratitude ! ]

9th December 2014 : “…really interesting and it’s clear your knowledge is based on an incredible collection and passion.”

9th December 2014 : “It seems you have a passion for customer satisfaction which I would like to thank you for.”

9th December 2014 : “Detective Constable XXXX XXX ( Crime Prevention Officer XXXXXXXXXX Police XXXXX ) has been singing your praises.”

5th December 2014 : “Haywood Milton – hero ! Unlikely that anybody would have been in any doubt anyway but….I contacted Haywood, seeking assistance on a horological matter. He was extremely helpful, going well above what might reasonably have been expected. I know that phrases like “one of the good guys” and “in the spirit of the forum” can be over-used, but they certainly apply here.”

5th December 2014 [ in reply to the comments above, on the on-line watch forum  tz-uk.com ]  : “Ditto. Haywood has suffered my inane questioning several times, just this week, and must have the patience of a saint. He’s an utter gentleman.”

28th November 2014 : “Thankyou very much for your help – greatly appreciated!”

3rd November 2014 : “I can see clearly why you have such a successful business, you have an exemplary customer relationship and as such I look forward to future business transactions.”

3rd November 2014 : “Thankyou as always for your help and advice.”

1st November 2014 : “Hello Mr. Milton, I felt I had to email you regarding the excellent service your staff members Paul and Pauline (St.John’s) have given me, Paul has been a pleasure to deal with in fact I would go as far to say I don’t think I would have purchased the Rolex for my husband from your store if I hadn’t spoken to him from the start, also Pauline is lovely and very professional! They are an asset to your company/store. So it’s just a big thank you as I don’t think it gets said enough, Kind Regards…..”

30th October 2014 : “My wife and I could not quite settle on what to buy when we called in this week, but I had to get in touch to say how helpful your assistant Alan was.”

4th October 2014 : “You are a true gentleman and a credit to the forum . . . . I think many dealers can take inspiration from your detailed descriptions.”

4th September 2014 ( in an email from a UK police force to a security body, who had recommended Miltons to give expert help in a watch-related matter)  : “We are very impressed with Phil at Miltons. They are certainly very interested in keeping the industry clean and I understand why you recommended them!!!”

31st August 2014 : “Although he had nothing to gain, he was incredibly helpful and really helped me out. One of the good guys, for sure.”

30th August 2014 : “Delighted, Thank you” and “I just want to thank this TZ forum member who has been incredibly helpful to me, and recommend his firm…..Highly recommended – name of business “Miltons / Miltonaires.” A massive thankyou.”

18th August 2014 : “Everyone who I’ve spoken to has been impressed with the level of service I’ve experienced”

18th July 2014 : “Thank you for all your help and guidance and same goes for Phil….Keeping customers happy is not easy but you and your staff do a great job.”

21st June 2014 : “…after conversing with Haywood Milton on line who offered me the opportunity to try on all the options (and more), I made the 5hr round trip to Liverpool two weeks ago.
Phil Ellison at Milton’s was excellent. I got to try on the watches I needed, there was ZERO pressure, ZERO salesmanship just friendly interesting Rolex chat… I even tried on a completely out of proportion overly heavy Seadweller… in fact Phil was so blummin’ helpful I even tried on his watch! Anyway it got to the point where I was down to two watches… I couldn’t make my mind up and Phil said to take my time there’s plenty of watches out there and what I want will crop up at some point… I couldn’t take that sort of heavy sales pressure so had to get out of there and grab a coffee and some fresh air. Anyway with caffeine came cojones and so I went back… And bought…. The big ugly Seadweller! I really liked the Explorer ii but when I tried the Seadweller on it Just Looked Right. It’s like a Sub, but more… betterer. I didn’t even think it looked totally stupid on my twiglet like wrists! Had it for a couple of weeks now and can’t stop looking at it I’ve also had it on a NATO which looked amazing. I would like to reiterate how fab Phil was at Milton’s. I also had “the opportunity” to experience their aftersales service. All I would say is absolute first class service from both Phil and Haywood who was superb to deal with. This might sound like a Milton’s advert and so be it. They were that good.”

30th May 2014 : “Hi Haywood , Just want to say thanks…also was nice for you take time out for me and talk watches was a total pleasure. I just made a donation to the fundraiser.”

24th February 2014 : “As soon as we entered, we were met by Alan.
This man is a credit to your company.
Right from the start he was pleasant, extremely helpful, and made us both feel very comfortable…..
I have worked in the customer service sector for over twenty years, and in some stores led training sessions on this subject, so I know good service when I receive it.
Its important to note that customers can be quick to complain when something goes wrong, but perhaps not as swift to commend someone when things go right.
Would it be possible for someone to reply to this email? (Just so I know someone has read it!)
Please pass on our thanks to Alan, and we look forward to returning to your store in the future.”

28th December 2013 : “Sublime purchase experience. I recently purchased a NOS 16600 from Miltons – I have to commend the whole team on what can only be described as a flawless transaction. Haywood clearly has a hugh passion for all things Rolex and his excellent communication gave me the comfort to proceed with the purchase. I enquired about the watch on a weekend and Haywood immediately put it on hold for me pending transfer of funds. I then corresponded with both Phil and Paul who again are excellent to deal with and really know their stuff. I only have good things to say about the entire team at Miltons and would purchase another watch from them without hesitation. I have previously corresponded with / transacted with a number of other secondary Rolex dealers and this was without doubt the best experience of them all. Thanks Guys!”

28th December 2013 : “Two of my Rolex are from Haywood. Both great easy transactions. He’s one of the best.”

28th December 2013 : “I can chime in here, Haywood sorted me out when I was looking for a bezel insert for my 16610. He and his team went above and beyond to help me out, a big thank you to Haywood and Phil, top notch guys and I’ll be sure to pop in the next time I’m in Liverpool.”

11th December 2013 : “I appreciate the professionalism and ease of purchasing this watch from your company. Phil and Paul have also been extremely helpful. I do look forward to buying from you again in the not too distant future.”

1st December 2013 : “I bought mine [ stainless steel Daytona ] from Miltonaires in Chester. They were highly recommended by more than one person for buying used.”

26th August 2013 : “I have just bought my first Rolex, a delightful and stunning ‘D’ series Explorer 2 16570 (White dial) from SS Milton in Chester, I have nothing but positives regarding the whole purchase….courteous, mannerly and very knowledgeable people that I dealt with….”

25th August 2013 : “I have to add the customer care, advice and whole experience was for want of a word “fantastic”…no pressure, very friendly salesperson (Sue)….the amazingly knowledgeable “Tecchie” (Michael), but above all the comfort of knowing several factors regarding authenticity, integrity and after sales are all part of their service to the consumer.
The staff can’t do enough to assist you in a very polite, mannerly in a down to earth approach, this obviously is genarated from above.
The closing gesture of a complimentary bottle of Champagne was also a very fitting gesture to their professional attitude towards their customer. Only drawback it wasn’t a bottle of 1928 Krug, maybe next time Haywood ;-).
First class service all around with not one negative. ”

12th June 2013 : “…for Rolex we found we got much more for our money with Miltonaires. Also, their expert Phil Ellison is very knowledgable and good to deal with.”

9th May 2013 : “I have found Haywood Milton to be absolutely first class in pmy dealings with him that stretch over a few years now . His knowledge and attention to detail is totally where it should be when dealing with high value items like Rolex watches , he is well respected in the vintage watch community and somebody I would recommend to anybody… ”

7th May 2013 : “My personal experiences with Heywood & Phil have been brilliant. They absolutely love the brand, Heywood went above & beyond to help me with a purchase & valuation even though he had no vested interest in the watch. I truly don’t have the vocabulary to accurately sing their praises.”

30th April 2013 : “…just a quick note to thank you for your help and assistance…I’m delighted with the service received from Miltons that has exceeded my expectations in the purchase of my watch. Do you have any forum to leave feedback? I’m very happy to write a letter etc…P.S. I already have my next purchase from you (a gmt) on my radar. Very Kind Regards and thanks in advance…”

26th December 2012 : “I went to Miltons in Liverpool who specialise in mint pre owned watches. Got a Z series first redg in 2008 though in immaculate condition for £4999 with all papers. It is a stunning piece and feels ‘right’. So thanks to the forum for Luke’s help and recommedation and to Miltons for being professional and helpful.”

19th July 2012 : “I’ve bought a few from www.miltonaires.com in Liverpool…….they really are worth the visit, I was there a few weeks back and they had used and in tip top condition GMT IIs, Subs…..all boxed up and in great shape they also provide a 2 year guarantee.”

20th November 2011 : “I have had the pleasure of meeting and doing business with Haywood – face to face on at least 3 occassions… He is the Managing Director of Milton’s and is a passionate Rolex collector and used Rolex retailer. What he doesn’s know about Rolex is not worth knowing about. He does have a website which lists his company’s inventory but does NOT offer mail order service or specialised bespoke photography of individual pieces … (I know, because I have tried and asked before!!!) What he does offer is personal honest service with full authenticity guaranteed for all pieces – all pieces are either mint, RSC serviced, or carefully repolished by their dedicates watch makers (who have been described as – as good as RSC polishers, finishers)…. I would not hesitate on calling him, or viewing his website when I am looking for my next Rolex – he has sold me a Rolex 16200 Datejust, 116234 Datejust and 16610 SS Submariner Date without issue or concern.”

10th October 2011 : “I am in no doubt that I went to the right man with such experience and expertise.”

16th June 2007 : “3rd transaction I’ve conducted with Haywood. Always straightforward and helpful with competitive prices and quality watches. 2 yr guarantee too! Definitely a good guy.”

21st April 2006 : “Picked up a [Rolex Submariner] 5513 from Haywood, great to deal with and very helpful. :-)”

2002 : [ in “The Rolex Reference Guide 4th Edition,” published in the USA ] “Regards to Mr. Haywood Milton of Milton, Ltd in Liverpool. Mr. Milton’s expertise, as well as his proof-reading skills, have served to make the RRG-4 the best edition to date.”