Testimonials and Reviews

We are always trying to improve our customers’ experience.

Here are some comments, testimonials and reviews made about Miltons and its watch team, given either directly to us, or in places like internet chat-rooms, together with details of some awards we have won :

3rd October 2024 [ after we had helped someone to get a refund for a “Rolex” bought at auction which was significantly fake and mis-described ] : “Mr. Milton, Great news. I worded quite the full-on letter, essentially setting out all the issues…. and also mentioning your name. It has done the trick and I am getting a full refund. Thanks for your support, it’s what I needed. Now I need to take a rest and once recovered find a real Rolex for my 40th birthday. Thank you very much for your kindness and willingness to help. It really is thoroughly and sincerely appreciated. Thank you, Best wishes, Xxxx.” He then posted on a public watch forum thread discussing the case: “Haywood Milton was of great help and support, both in his expertise but also his motivating and supportive manner, for which I’m most grateful….a difficult and stressful chapter is closed….Sincere thanks again to Haywood.”

13th September 2024 : “Dear Mr Milton, Thank you so much for your personal response. I hope you do not mind me adding that having followed Miltonaires over the last 10 years and made two Rolex purchases from your group I have come back to you again as I trust and respect the care you give in assessing all the rolex watches that come before you. This service gives the buyer of a Rolex from you a level of reassurance unequalled with any other retailer. One cannot emphasise enough the  value  of this service is to a buyer of a Rolex. Thank you, Xxxxxx Xxxxxxxx”

7th September 2024 [ following a client’s sale of his Rolex Datejust 36 to Miltons in St.John’s, Liverpool ] : “Hi Phil,Thanks for that – appreciate the smooth transaction. We’ll be back in the future. Have a great weekend. Best regards, Xxxx”

23rd August 2024, following our restoration of a client’s bicolour Rolex Datejust 16013 : “Dear Haywood, …it was just to thank you for your help with Father’s Rolex Datejust. It looks so smart with the work you did and it is so nice to wear this a lot of the time, a lovely legacy …Thankyou again for your advice and help, Best Wishes Xxxx”

23rd July 2024 [ in an email about after-sales service ] : “Paul, Many thanks for your excellent service. Miltons has been fabulous to deal with and I wouldn’t hesitate in using your Company in the future. Kind Regards, Xxxxxxxx Xxxxxx”

30th June 2024 : “Hi Haywood, Just a quick note to say thank you for looking after me, I appreciate it! Super happy with the watch [ a steel Rolex Daytona 116500 ] . Will keep an eye on your site and drop you an email if I see anything else I fancy going forward. Take care and thanks again! Best regards, Xxxx Xxxxxxxx.”

17th June 2024 [ in an online forum where someone had asked about selling a Rolex, answered by a number of posters ] : “Might be worth contacting Miltons in Liverpool. I found they offered me very close to forum prices without all the selling hassle and risk. They are proper Rolex experts too. Haywood Milton is regarded as an authority and is often used as an expert witness in legal cases.” “I’ll second Miltons. Went there on the advice of this forum nearly 11 years ago, and the journey from Cambridgeshire to Chester was well worth it. Quite an experience, and yes, those were the days! …Outside the approved dealer network, I doubt I’d go anywhere else, buying or selling.”

25th March 2024 [ in a direct email and then a 5-star Google review ] : “Xxx has told me that we have received payment into our account. Thanks for the promptness. It has been a long day. I will take time to send a review to your business site presently but I wanted at this time to thank you for taking the time and trouble to deal with us personally. Your expertise, empathy, fairness and trust are greatly appreciated. It has been a pleasure to do business with you. You are a credit to your profession.I will hopefully now be able to make a speedy recovery to be able to enjoy the wedding and the grandchildren. Regards, Xxxxxxx.” “I have just sold my vintage Rolex at Milton’s.I did so reluctantly because of a change of circumstance.I had not dealt with them before but now certainly would again. I would not hesitate to recommend them. Personal service are the by words for this family business and the transaction was conducted with empathy and professionalism. All staff were friendly and efficient. I got a great deal and I received payment within a couple of hours. Faultless service. I would especially like to thank Mr Haywood Milton who took the trouble to see us personally. He is a gentleman and his communication and expertise gave me confidence and the transaction was made easy.”

14th March 2024 [ in the form of a message from an eBay user whom we had advised ] : “Really appreciate you taking the time to reply. Keep up the good work, Miltons as a brand has built one hell of a good reputation. Many thanks.”

1st March 2024 [ in the form of a 5-star review on Trustpilot ] : “Went in to buy my father a watch for 70th birthday. Lindsey was so helpful in choosing for him, so much so I ended up buying one of the watches she showed me for myself also. Fantastic customer service and a lovely lady, thanks again.”

24th January 2024 : “Hi Haywood. I managed to pop in and pick up the watch [ a Rolex GMT ‘Pepsi’ 126710BLRO ] this morning – a peach indeed! I’m really happy 🙂  I just wanted to say a huge thanks for your help . . . I’m hoping your [ Rolex ] 126660 Deepsea Blue is sold by the next time I head into Chester, otherwise I will probably be paying your Chester store a visit…..A big, big thanks again for all of your help and kindness – and for that of your team today, who were super when I popped in. I will be back!! Best regards, Xxxx Xxxxxxxx”

30th December 2023 [ in the form of a 5-star Google review of Miltons in St.John’s Centre, Liverpool ] : “We bought a watch from Milton’s today and the service we received from Rachel was excellent, she was extremely helpful and very pleasant. We are made up with the quality of the product and would highly recommend.”

12th December 2023 [ in the form of a 5-star review on Trustpilot ] : “Janine was very helpful in choosing a watch for my son which he loves. She was very knowledgeable and caring too. Well done Janine.”

24th October 2023 : “I had a very nice experience with Lindsay in the Liverpool store on Friday just past. Purchased an Air-King [Rolex] for my wife and she could not be happier.  I live in Scotland so had to drive to Liverpool to get the watch which is of course inconvenient but the price, condition of the watch and overall experience counter this inconvenience nicely. Thank you.”

22nd September 2023 : “Haywood, With much gratitude for helping me purchase his ‘dream watch.’ Thankyou from Xxx x”

30th July 2023 : “Dear Mr Milton . . . I purchased a watch from you guys initially a month or so ago . . . I have been looking for an unusual piece. I have had various Rolex, JLC, IWC and Omega’s past 25yrs plus. Finally managed to find such a piece after viewing 2/3 potential pieces, past couple of weeks or so. This being a Rolex SD4000 [SeaDweller], purchased today from the Liverpool [St.John’s] store / team. Great watch, it’s a limited run piece, so unique and a  beautiful watch, perfect size for my wrist. I could not be happier with the watch and service. Therefore I just wanted to say a big thank you to your staff for the great customer service, initially dealt with by Lindsey, and Pauline today. Great advice and knowledge from Phil and Paul, particularly Phil I think I met in person twice. I will be highly recommending Miltons to family, friends and work colleagues for the overall fantastic service. All the best and many thanks again Mr Milton. Kind regards, Xxxxx Xxxxxxxxx”

31st March 2023 : “Thank you so much it’s been such a pleasure to deal with your company and hope to deal with you in the near future. Kindest regards, Xxxxx”

8th February 2022 [by Google review] : “WOW, what a pleasure to deal with these guys, specifically the eBay team & Paul Aspinall…They really know their stuff and look after their customers.” The same, generous client also messaged us directly to say : “Thank you again. Perfect condition and absolute pleasure to deal with yourself & Paul. Thank you.”

28th November 2022 [ on the tz-uk.com watch chatroom ] : “If pre-owned, I would highly recommend miltonaires for Rolex. A great team with expert advise who always go over and beyond. Plus the watch will be better than described and you will be safe in the knowledge that what you purchase will have been thoroughly checked and genuine.” A second responded “Agreed, I bought my GMT from there, great experience…”

23rd July 2022 [ after our Watch Team thanked a customer who had been asking them about a Rolex watch before buying it ] : “Hi Phil, You’re welcome for the business today. To be honest the watch would sell itself in the condition it’s in. The staff were very helpful & informative. It was nice to be made a fuss of, & was a great experience. Many thanks, Xxxx”

29th May 2022 [ on an international forum about vintage Rolex watches ] : “Realistically Haywood Milton, Mike Wood, Marcello Pisani (God bless his soul, RIP), Erpin, Jacek and a few other collectors who own the bulk of the rarest models in existence would be my votes for the most knowledgeable . . . people who have been collecting since the MOD was selling mil-subs out of a choice on a tray @ $50 ea. / have estimated multi-million $$$ collections and are the ones who are sourcing the rarest pieces for collectors across the globe. They would be the ones I went to if I truly wanted knowledge about a particular piece.”

4th May 2022 :  members of the Jewellery Valuers Association were struggling with the appraisal of a historically interesting Rolex Sea-Dweller 1665. Our Managing Director and vintage Rolex specialist Haywood Milton provided them with a detailed assessment and context to which they variously commented “Wow, that was amazing. Thank you” “I just thought I’d email you directly to say thank you for taking the time and effort to provide me such a detailed answer. Its absolutely fantastic and I can’t wait to discuss it with the client. They will be so impressed and I’ll make sure to give you the credit for it…Anyway, thanks again. I hope I’ll be able to meet you at Xxxxxxxxx this year. I certainly owe you a pint! Thanks again.” “Thank you Haywood, All the below indicates why I did not comment on this watch. You don’t sing Karaoke when the star themselves is in the building ? ” “Absolutely brilliant, thank you so much”

31st January 2022 : “Hi Haywood, You’ve helped me in the past so I directed my young nephew to one of your Liverpool stores to buy a GMT ceramic (black bezel). He is delighted with his purchase as he bought it today driving down from Scotland. Hopefully I have returned the previous favour in some small way. I still keep an eye on your website so I am confident we will do some direct business in the future! Best wishes, Xxx Xxxxxx”

31st January 2022 [in an Omega watch forum thread where a member had asked for help appraising an old Rolex Submariner 5513] : “For valuations, no better place than Miltons Jewellers, as Haywood Milton is a major Rolex expert in the UK.”

2nd December 2021 : “Good Morning, My father has had a lifelong love of the Rolex brand…His life-long wait was finally over last week when he bought a 36mm Datejust in your St John’s shop off his old friend Alan, he was made to feel very special and came home proud as punch with his Rolex on…to see a huge grin on his face was lovely. Alan is a lovely genuine man ( as you already know I’m sure), no high pressure sales just genuine knowledge of the brand. I know you’re a very busy man but i thought you would like to know how your company has helped an old man when he was feeling low. Kindest regards, Xxxxxx Xxxxxxx”

22nd October 2021 : “I just wanted to let you know I collected both the [Rolex] watches I had on reserve yesterday, and I’m jolly happy with them and (as ever) the service received. Thanks, Xxxx”

28th September 2021 : “Hello Miltons, It is  just a huge thank you as you have been the most amazingly fantastic company with which to deal. Sadly we had to say goodbye to hubby’s Rolex as illness meant it was not winding because of lack of movement. Thank you, I cannot fault your service from purchase to sale…Thankyou”

13th August 2021 : “Miltons = great place to buy. Recently bought a 16610 [Rolex] Sub[mariner] from Miltons in Liverpool. I know that Haywood has a great reputation on here [the tz-uk.com watch forum], but the experience I had backs this up. I didn’t get to meet the man himself, but I was dealt with by his team with courtesy and professionalism. The watch is immaculate, and running well within COSC parameters. It came with the original box and manual, as well as the Miltonaires guarantee and an entry from the Watch Register. What I have most of all is peace of mind: this is my only expensive watch, and I can’t afford to be scammed. I know this is the genuine article, backed my Haywood‘s reputation and many year’s of experience. It was REALLY good price, too! Many thanks to Haywood and the team.”

9th August 2021 : “I bought a Rolex Submariner 16610 from you just over a week ago, your reference 52-42-005. I am thoroughly delighted with the watch, which is in superb condition, and running superbly (my timegrapher has it at +2 spd, so within COSC). Given the condition and timekeeping, I suspect it has had a service at some point in the near past- do you have any knowledge about its history, and if this might be the case?  I was hoping to meet Haywood when we were with, but he wasn’t around. I’m a long-standing member of the TZ-UK forum . . . and  feel I know him a bit through his posts! Can you pass on my regards, and let him know that the staff members I dealt with  (Mark and Sue) were excellent in every way. Many thanks, Xxxx Xxxxx”

30th June 2021 : “Hi Paul, lovely watch [a lady’s Rolex 69173 with diamond dial] and handover from the store. Many Thanks, John”

26th June 2021 : “I bought a Daytona from your Chester branch this week and must complement you on your team in Chester especially Dale. An asset to your business and I’m one happy customer…I have no hesitation in recommending the Chester branch as either a buyer or seller. Excellent products, pricing and service. Thank you.”

23rd June 2021 : “Thanks Paul and what a lovely team you have in Chester. I ended up walking out with a Daytona! Dale was a great guy to deal with ably helped by 2 lovely ladies. I came home happy. It is the second watch I’ve bought from Chester, each time a very pleasant experience. Thanks again, Xxxxx”

21st June 2021 : “Miltons staff are amazing, I would like to give a massive thanks to all the Church street staff for all the patience and time they gave me. They went above and beyond. Laura especially Jackie and Paul so thanks again for everything you did for me and made my birthday super special ❤️ I will make sure I will tell everyone about you ⭐️⭐️⭐️⭐️⭐️ ”

11th June 2021 : “Hi Haywood….Just a quick note to say thank you very much to you and Mike [ at Miltons in Chester ], for making life easy for me and coming up with a very fair deal..All sorted this morning, and as expected customer service and friendly staff, second to non. Thanks again from both myself and Xxx..??   Regards, Xxxx”

22nd March 2021 : “Thank you again for the info. You guys are really brilliant. I bought a GMT 16713 root-beer from you about six years ago, I travelling from Peterborough to collect in person, 5 hrs travelling each way but it was well worth it , the GMT is still my most worn watch. You also kindly checked over a 1680 Mk1 red Submariner for me, bought in the USA, just to make sure all was ok. Haywood & Phil Ellison really went the extra mile for me with that watch and I’ll never forget it, I regularly recommend Milton’s to anyone that’d listen and always check-out your website to gaze at the amazing time-pieces. Thank you again, best regards, Xxxxx Xxxxxxx”

15th February 2021 : “Dear Sir, I have recently had the pleasure of buying some Rolex watches from your St Johns branch. I found the whole experience first class. The staff are approachable yet professional, I bought a Submariner bimetal on Saturday and was guided through the purchase firstly by a lady in glasses ( sorry I don’t know her name ) then by Phil. Nothing is too much trouble, nothing pushy, everything is explained and gone over. Your security guard is also a great asset to the company, lovely man. My family have bought many watches from you and we won’t go anywhere else. I just thought you should know how well I was treated. Kind regards, Xxxxxx Xxxxxxx”

24th January 2021 [ on Golf Monthly’s discussion forum, where Miltons had just been recommended by another poster as the place to have some Rolexes valued ] : “Haywood is your man, cracking guy and loads of knowledge ?? ”

19th December 2020 [ Trustpilot review from the client below ] : “I purchased a Rolex Sea Dweller yesterday from Milton’s (Chester), this is the third expensive watch I’ve purchased from Milton’s. And can honesty say, if ever I’m buying pre owned Rolex watches I’ll never buy from anywhere else, the owner Haywood Milton has great knowledge of all things Rolex and is a complete gentleman, their prices are competitive and all the staff who work in their stores are friendly and helpful. I tell all my colleagues, friends and family, if your buying pre owned rolex dont go anywhere else, these people are 100% trustworthy and professional.”

19th December 2020 : “Good morning Sir, Thank you for such a detailed history of the watch. It’s so interesting for me to learn about the life of this watch, and what an interesting life its had . . . theres no way on earth I’ll find another one like this for £7700 . . . I’m about to go on to trust pilot now to leave a review, please believe me when I tell people about you I honestly mean it, theres no better place or more trustworthy people to buy from than yourselves and I truly beleive I’ll be a lifelong client of yours.”

18th December 2020 : “Hi Haywood, . . . I’ve just bought my 3rd or so it 4th watch from you. Wow is this one a stunner Haywood, I’ve been waiting for a 16600 [ Rolex Sea-Dweller ] to come up for sale in this type of condition for a while. I wanted to ask you a quick question on the actual condition of the watch if you dont mind. In your opinion Haywood, is this watch “unpolished”? The lugs certainly look like a “factory finish” to me but I’d like to know of you can confirm that for me? . . . The gentleman at the shop who served me [ Dale at Miltons in Chester ] was very professional. I shall continue to recommend you to family and friends like I have done for years now. All the very best, Xxxxxx Xxxxx.

25th November 2020 : “Thanks . . . you have gone out of your way to help me, thanks very much will use you again.”

24th November 2020 : “The watch [18ct Rolex Daytona] is very nice. I really appreciate the help and it means I can leave the 16528 in the safe as the PCL’s are a pain for daily use whereas the 16518 is more usable?…. I have to say you are blessed with your team and Paul is a pleasure to deal with a true gent (rare). Take care, T”

20th November 2020 : “HM, It’s like Christmas came early. . . Again, I can’t thank you enough. You really did go above and beyond with this. . . I really do appreciate your amazing customer service and can’t thank you enough…I will be sure to get in touch for any future Rolex purchases. . . Kind regards, Xxxxx”

19th November 2020 : “Hello Phil. Thank you for sending over the payment [for a 2020 Rolex Yachtmaster] and thank you to you all at Miltons for making this transaction smooth and hassle free.” The same customer separately emailed another member of our watch team : “Thank you Paul. Again, I really appreciate your detail and professionalism.”

16th November 2020 : “Again, you’ve been most amazing (this is why I’d give you my business over any AD [ Rolex main agent ], as quite frankly they’re horrendous these days!). For the record, I would like to upgrade my Rolex DSSD in the near future (I’m potentially looking for a 126710 BLRO) so I’ll be sure to peruse your stock, as and when I require one. All the best and huge thanks again, Xxxxx.”

11th November 2020 [on the PistonHeads car forum ] : “I used them [miltonaires] seven years ago when I bought my [Rolex] Daytona. Faultless experience, and they really know Rolex…”

10th November 2020 [ on Trustpilot ] : “Best in the business. Having purchased a Rolex Daytona from Miltons and receiving excellent service before, during and after the sale I can highly recommend them. Unfortunately I recently had two other Rolex stolen from me and reached out to Haywood (owner of Miltons) for some advice, he went above and beyond and even helped register the watches stolen on some trade accounts while offering me sound advice. I honestly cant fault them at all, their prices are some of the best online and you wont find anyone more knowledgeable in this sector so buy with 110% confidence. I will be looking for another watch in the very near future and wont be going elsewhere. Thanks again!”

4th November 2020 : “I really do appreciate your help with this Haywood, your knowledge and service (when my father purchased his Daytona from you) has been impeccable and we are both looking to replace these watches in the near future so will definitely be keeping an eye on your site for updates.”

10th October 2020 : “Hi Paul, I would just like to say again that it was a pleasure doing business with you yesterday and the service shown to me was of the highest order. I remain totally thrilled with having a Datejust on my wrist again. Best regards, Mark”

10th October 2020, in a thread on the watch forum www.tz-uk.com : “Milton’s, St. John’s Centre, Liverpool – I enquired about a watch there on Monday and it was immediately put on hold for me no deposit paid even though I could not get there until yesterday afternoon. Never having been to Liverpool in 53 years I did not fancy driving in the city centre even with the help of Google Maps so I jumped on the train from Rotherham yesterday as the shop is directly opposite Lime Street station. I would just like to say that the service there is superlative, a bit like the watch I purchased. It was an absolute pleasure dealing with them and I will not hesitate going back there if something catches my eye.”

10th October 2020 [ further posts from separate people in response to the above ] : “I have purchased a couple of watches from there also. I recommend them to everyone!!” “I’ve bought three watches from the team in Liverpool and couldn’t be happier. Great service and lovely people (also a great excuse to go back to my home town from down south). Phil is on the lookout for something else for me at the moment and I’m really looking forward to seeing them again soon. If you factor in the always splendid Miike Wood being only half an hour up the coast road, Merseyside/West Lancashire is blessed with two of the best dealers out there!”

21st September 2020 : “Just a quick line to thank you both / all for dealing with the ladies Rolex last week, an easy process, well managed a pleasure to deal with you all, I will call in again in due as I have something to show Andrew (Victorian diamond broach) and Haywood as watches are of special interest to you I will send a separate email about watches. After the bug I will aim to call by at Liverpool as well. Thank you all again, regards Xxxx Xxxxxxx”

18th August 2020 : “Gentlemen, Thank you, I have a VERY happy wife. H, you never let us down… Once again, thank you for your generosity and professionalism… My enjoyment was watching her face as she opened the box. Squealed with delight, perfect memory… BTW, Xxxx is still grinning from ear to ear. Kindest regards, Xxxxx”

1st July 2020 : “Good morning Mr. Milton, Please forgive my delayed response to the receipt of the funds as proceeds of the sale of my Rolex. We were delighted to do business with you and thank you for your courteous exchanges and prompt responses. With kind regards, Xxxxx Xxxxxx”

27th May 2020 : “Hi, Thank you very much for your assistance in arranging for us to purchase the watch. The service provided by your staff was extremely first class . . . Thanks again my daughter is delighted . . .Kind Regards, Xxxxxx”

26th May 2020 : “Thanks for the reply and very useful advice and information…Thanks for all the kind assistance as always.I’ve been very lucky to have both of you offer me your time and guidance and that’s helped me get some fabulous pieces from you over the years. Best regards, Xxxxx.”

30th April 2020 : “Dear Haywood, Thank you for your prompt reply. I have been purchasing watches from you since 1978. My first watch was a Seiko Digital quartz LC Chronograph cal 0634 which I still have but unfortunately no longer working due to battery corrosion. I have always received outstanding service on all my watch purchased over the years, culminating in my most recent purchases of my wife’s Gold and Diamond Midi [Rolex] on a President Bracelet and my own Gold Submariner [Rolex] with a Serti dial. My son has also purchased numerous Rolexes from you. His latest being the Sea-Dweller DeepSea. He’s now hankering after a Deep Sea Blue & Black Dial. Ive always found Phil to be very knowledgeable and extremely helpful. A great asset to you and your team. Look forward to hearing from you when the shop opens again. Kindest regards, Xxxx Xxxxxx”

28th January 2020 : “Hi Phil, I sold my Rolex Submariner [model 16610, at Miltons in St. John’s Centre, Liverpool] today, I got a better price than I had anticipated and found the staff very helpful and would definitely recommend Miltons above all other jewellers. Regards Xxxxx Xxxxxxx (a very satisfied customer).”

31st December 2019 : “Good morning Phil, I just wanted to confirm that I have received the funds for my [Rolex] GMT, sold yesterday, and am delighted with the process. You and your colleagues were very helpful and it was a pleasure to deal with professional people. All the best for the New Year, Kind regards Xxxxx Xxxxxxx”

15th December 2019 : “Hi Paul [senior Miltons watch team member], Thank you so much for reserving this item for me. I have been to collect it today. I have never shopped with Miltons before but I will definitely be back. The lady that served me [Gemma at Miltons Birkenhead] had the best customer service I have ever had. Thanks and Merry Christmas, Xxxxx”

30th November 2019 : “I just wanted to tell you how pleased we are with the way we’ve been looked after by Alan [ Alan M. in Liverpool St. John’s ]. He’s really made it special for us. I bought this [Rolex Submariner] a few weeks ago and today we’ve bought another [ lady’s Rolex Datejust ] for Christmas. We just wanted you to know how well we felt he’d looked after us.”

15th October 2019 [after someone requested recommendations on an international watch forum] : “If you’re in Liverpool, you’ll not get better choice, or advice, on Rolex of any age: https://www.miltonaires.com ”

8th October 2019 : “Hi Haywood & Phil, Just a short note to thank you for your time and attention today. It’s very reassuring that there are a few genuine good guys out there, in what can feel a bit like the Wild West!  The level of expertise you clearly both have regarding Rolex is unrivalled! Kind regards, Xxxx”

22nd July 2019 : “Hi Haywood, I travelled down from Cumbria late last week for a short break in Liverpool with my wife. I had pre-booked a watch valuation at your St Johns shopping centre branch. You probably get sick of hearing this, but the customer service from your staff was unbelievable. Hate to single anyone out, but Janine was fantastic. She was knowledgeable, friendly, enthusiastic and nothing was too much bother for her. We were also in Liverpool to purchase a Rolex for my wife’s birthday…I am now trying to justify returning to purchase from yourselves! Amazing customer service. Could you please pass on our thanks to Janine. Regards, Xxxxx”

4th July 2019 : “Dear Mr Milton. Just a quick email to thank you and your staff, especially  Lindsey, for the fantastic service I’ve received  from your store. I’m really pleased with OP 39 [Rolex Oyster Perpetual] and have my eye on the [Rolex] Milgauss, if it’s still there in four months. Everyone has commented on how reasonable the price was, for what they thought was a new piece…I look forward to visiting your shop before the year is through to buy my next piece. I’m still looking for an Air King or Explorer 1, if you come across one on your travels. Thanks again. Xxxx Xxxxxxxxx”

17th June 2019 : “Hi Haywood, Just arrived home (having left at 10am) thrilled and happy with today’s events [buying a Rolex Sea-Dweller]. It’s just so reassuring upon re-entering the game [Rolex ownership!] to know who you can trust. Thanks go to Andrew and Michael [at Miltons in Chester] who were very generous with their time and help. Like Phil in Liverpool [St. John’s Centre], they are a credit to the company and to you personally. Delighted. Regards, Xxxx”

4th June 2019 : “…very many thanks for your report [on a vintage Rolex Explorer II model 1655] . . . It’s very thorough and super helpful . . . Once again, very many thanks for your time, it’s been invaluable. Xxxx”

29th May 2019 [in a watch discussion-board post] : “Miltonaires (Haywood Milton) . . . a very reliable source.”

28th May 2019 [after assisting an insurance body with the investigation of a claim] : “Superb Mr Milton! I shall quote this in the technical report I’m compiling for the insurer. Your expert input has proved, thus far, impeccable and invaluable.”

25th May 2019 : “Dear Paul, Thank you to you and Alan, I’m delighted with my [Rolex] Explorer [model 214270]. It was a pleasure to meet you both and who knows, if I’m tempted by another model in such good condition in a couple of years, you may well see me again. Best Regards, Xxxxxx”

23rd May 2019 [from an insurance investigator, following our specialist advice which helped them reject a questionable claim] : “You have been an invaluable, helpful and very knowledgeable fellow.  Thank you so much. Kxxxx”

4th April 2019 : “Jim, I really can’t thank you enough for your help, you’ve gone way above and beyond there. When I’m next in the market for a watch or any other jewellery I’ll make sure I come to you. Thanks again…”

21st March 2019 : “It was an absolute pleasure to meet yourself [Phil Ellison] and Alan. Thank you so much for your time and patience in answering my questions. I am very much an amateur horologist but I really do love the subject and always love to learn something new. Quite frankly you have frightened the life out of me today with the piece that you have shown me and the potential for fraud in the industry. It makes dealing with the professionals even more comforting to know that your experience and time in the industry is leading the fight against the not so honest folk. I am over the moon with my purchase today [a Rolex GMT-Master 116710BLNR], and what made the journey even nicer and I hope you don’t find this insulting in any way, was dealing with down to earth really nice people…I will not hesitate to recommend your company and hopefully we will be able to do business again in the future. Best regards…”

20th March 2019 : “Morning Haywood, Just a very quick note to say the watch [Rolex Date Submariner 16800] arrived safely this am – Perfect ! Pleasure doing business  Best – Nxxx”

20th March 2019 : “Thanks for your help once more, I’m stood in your Church St branch awaiting a receipt. I’m more than happy with the condition [of a bicolour Rolex Submariner 16613], it’s perfect for me. As expected, your description was harsher than it needed to be!…Thank you again for holding for me, I’ll be back in the next couple of weeks to pay the balance and collect! Cheers, Rxxx”

14th March 2019 : “Hi Haywood, Just wanted to say thank you for all your help with the birthday watch. He really likes it. Everyone in the shop was lovely to deal with and the whole transaction went really smoothly. I really appreciate all your help. You are a star. Mxxxx x x”

11th February 2019 : “Hello, This is just a quick email to say thank you to the wonderful staff at Miltons Jewellers in Chester, Michael (the watch specialist), in particular. We bought an unworn ladies’ Rolex today and we were thrilled with the quality of expertise, advice and just a really friendly, pleasant welcome we received. We actually looked at the watch last Sat – a lovely lady assisted us, sorry I cannot recall her name.The staff at your Chester store made our purchase that extra bit special. All down to their lovely, friendly, expert manner. Thank you. Kind regards,…”

4th February 2019 : “I travelled from Berlin to Liverpool in order to purchase a Vintage Rolex Airking at Milton Jewellers and I was not disappointed. Amazing service, superb communication, reasonable prices and honest watches in great condition. I am very grateful for the fantastic experience I have had and highly recommend Milton Jewellers. Xxxxxx from Berlin.”

3rd February 2019 : “The work carried out [repair and refurbishment of a Rolex Oyster Fliplock 93150 bracelet] is perfect. I really can’t thank you enough for you care, time, attention and expertise.”

26th January 2019 : “Hi Haywood, Just wanted to say thanks again for holding this [Rolex Submariner] for me. Just been in to pick it up, very pleased with it so far. All very easy and straightforward, the chap that dealt with me was very professional. It was worth the 6 hour round train trip! Cheers, Xxx”

16th January 2019 : “Hello Haywood, Just a short note of thanks for your professional staff and their assistance, as well as an apology for the delay in arrival. Phil had gone to lunch but Paul, I think, and his assistant were convivial and relaxed, without being casual, attentive without being pedantic and most courteous. Everything that I associate with the Milton brand . . . it’s why I go to you and why I have confidence in sending my clients to you. Cheers . . .”

16th November 2018 [following the emotional sale of a watch] : “Hi Paul, Just want to say thank you for your help today in what was a pretty stressful situation for me. You were great and I really appreciate it…Thanks again . . .”

3rd November 2018 : ”Having dealt with Milton’s for some time now I have found the whole experience excellent. Their service and attention to detail is second to none, all of the Rolex watches I have bought are perfectly described and presented extremely well, to the point I would buy without seeing!

Staff are lovely and a pleasure to deal with in a friendly and professional manner. Rachel from St John’s branch normally looks after me very well and it’s always a pleasure to shop at Milton’s. Lastly, their pricing is always very competitive and naturally I will always shop again without hesitation!

Without doubt the best place to shop!”

31st October 2018 : “Hi H, just to say thanks again for yesterday. Two happy customers – they [the writer’s parents] said you made them feel very special. Much appreciated.”

29th October 2018 : “Haywood, A quick note to thank you and the St Johns team for a smooth and pleasant transaction. I met Paul [Aspinall, at St. John’s Liverpool], and a very efficient lady with dark hair who took care of the admin process. It was a pleasure…I will be in town during the run-up to Christmas, and look forward to buying you a decent coffee if you have time. Regards, as always…”

27th October 2018 : “Just wanted to say we had great service from Janine today whilst we were buying a watch at St John’s.”

26th October 2018 : “Hi Mr Milton, No problem at all. Can’t thank you enough for your hard work! Yes we had a safe journey home, I was going to email you this morning but didn’t think you would be in the office…Thanks again…”

22nd October 2018 : “Purchased a beautiful Rolex watch for a special birthday, I found both Pauline and Claudia [of Miltons in St. John’s, Liverpool] extremely friendly and very knowledgeable about the item and on Miltons services which made my decision to purchase from this branch . The process was efficient and I was made to feel confident about every aspect of my large purchase. I will visit this branch again without hesitation . Thank you.”

16th October 2018 : “Just a quick update. I purchased the 2009 [Rolex]116660 DSSD from your Church Street branch on a Thursday last week. Your team, especially Alan, are wonderful – a huge asset to your business, I’m absolutely delighted with the watch and the service I received…Many thanks again for your help…”

3rd October 2018 : “Thankyou, especially to Janine, for the professional service at your St. John’s store during my recent Rolex purchase. Staff reflect the excellent quality and wonderful presentation of the watches you sell…”

24th September 2018 : “Good Morning Haywood, Just like to say a thank you for a purchase over the weekend for my wife…I received excellent service from Phil Ellison who replied to my email quickly during the week and “Little” Alan who looked after us in the shop. My wife loves the watch… Pass on my thanks to your staff and the wife loved the privacy glass that works at click of a switch as it may her feel secure and away from prying eyes which didn’t happen in other shops…the feedback has been positive on the distinctive dial. Thanks again…”

24th September 2018 : “…with sincere thanks to Haywood Milton for simply and unequivocally the best customer service I’ve ever received!!”

23rd September 2018 [on popular watch forum tz-uk.com] : “Haywood Milton:- Hero! Absolute gent as we already know!” to which another poster responded : “Haywood Milton I can confirm is a gent and hero the help afforded to me was invaluable.”

22nd September 2018 [on popular watch forum tz-uk.com] : “Haywood has helped me numerous times over PM, a real credit to the forum.”

13th September 2018 : “Good morning Haywood, Thank you for your email and for the very kind words mentioned of my father. It meant a lot to me, knowing you had met my father and thought so nicely of him as he did you. Thank you. I also appreciate the time you gave looking at my fathers Rolex which he’d had since 1963 and lost on a beach in Dar es Salaam, East Africa while swimming in the high waves with us kids. So after searching the beach for the rest of that day and not finding it, he returned the next day with family and friends to make a grid like search pattern in the sand where he thought roughly where it may have come off. He started to drag the sand with a makeshift piece of wood with a fork like end to it and gave each of the others their particular patch of sand to cover while the tide was out. It wasn’t more than 30 minutes before my father felt something in the sand and low and behold, he’d brought up his watch…..! So, it means even more to me than ever and I don’t think we had a telling off for any mischief we may have got up to as kids for the next week, as he was so overwhelmed at finding that watch,  under the odds of probably never seeing it again. The £30.00 is like a drop in the ocean, excuse the pun….! ? So, thank you once again for all your help with both my dear father and myself over the years. Kind regards…” [then two days later] : “Morning Haywood, Many thanks again for doing a wonderful job on my fathers watch. Kind regards, G”

26th July 2018 : “…really enjoyed going through the essays and special selection watches pages on the website, very interesting and informative. Keep up the good work! Regards,…”

15th July 2018 : “…a quick thank you to Haywood for all the advice he gives on TZ-UK!”

29th June 2018 : “Good afternoon Haywood, I’ve been in to your Chester shop today and agreed to buy two fabulous watches, one from your Chester shop (Milgauss), and a lady’s Rolex with a pink face from Church Street. We’ll be picking them up tomorrow from the two shops. Excellent service from your young salesman…he knew everything that was asked of him. I hope business continues to be good for you. Kind regards…” Then on 2nd July, following the purchases : “Many thanks for your email. We’re absolutely thrilled with the watches, my second Rolex, and Xxx’s first. The only milestone was that I fancied another watch…but couldn’t possibly go and buy one without buying Xxx something too…I was very pleased to have given you the business and hope to be able to return in future when we need something else. I hope that business continues to thrive for you, and many thanks once again for two fabulous watches. Kind regards…”

23rd June 2018 : “Haywood / Miltons, Liverpool St. Johns, Heroes…But you knew that anyway. [Bought a Rolex Daytona with] stickers, warranty card and great conversation with Phil and Paul. Thank you gentlemen and thank you Haywood for a simple, straightforward deal. VERY happy…I love the watch, super pleased with it in fact. Phil and Paul were great to speak with. Really enthusiastic and knowledgeable, get them posting more on TZ! [ watch forum www.tz-uk.com]. For now my collection is complete, though I’m sure we’ll do business again in the future. Thank you again and very best wishes…”

8th June 2018 : “Hi Phil, Just want to thank you and your team for your exceptional service in helping me to part exchange my ladies Rolex watch. Your valuation for part exchange value, and purchase of my various items of jewellery all in all made the transaction very agreeable. Once again thank you and I will certainly recommend your business to my friends and family. On way back to Cumbria after a very pleasant day in Liverpool. Kindest regards…”

8th June 2018 : “Haywood & Phil, I would like to say a massive big thank-you to both of you for all your help. It’s is not often you come across such excellent customer service…As such any future watch purchases I make will certainly come from you. I can not recommend you highly enough and truly do appreciate everything. Now I have to wear the watch and enjoy it! Kind regards,…”

29th May 2018 : “Hello Haywood…I picked up an OP from your precinct shop at the weekend…I think that’s about the tenth Rolex I’ve bought from your company. I was attended to by Pauline. Please give her my thanks. Regards…”

26th May 2018 : “Hi Haywood, I have just collected the watch and am very pleased, it really is beautiful…Thank you for you assistance, it’s very much appreciated. I plan to keep an eye on your website as I would like to purchase a Rolex 16200 or 16220, if anything is due in please drop me a message. Kind regards…”

10th May 2018 : “I’m in Liverpool today, and have just had an extremely pleasant experience in Miltons buying some [Rolex Submariner] links. 30 minute flight from Belfast and the sun is out. Staff are brilliant, great speaking with Michael et al, thanks Haywood. Will send an email later, but I’m delighted :-)” The client did indeed then email the next day : “Hi Haywood, Just a very quick email from my iPhone to express my sincere gratitude for the great deal on my links. The staff in your shop were excellent and a credit to your establishment. Everyone was very pleasant and I really appreciate the service and knowledge shared by Michael, he has great manner about him…I’ll have no hesitation jumping on the plane again and shopping in your store when the time comes. Thanks again and sincere regards to everyone, please pass on my best wishes to them all.”

6th May 2018 : “You can’t go wrong with Haywood, Phil & all, at ‘Miltonaires’.”

5th May 2018 : “Hi Haywood, just wanted to let you know I picked up the watch this morning and I’m delighted with it. Can you thank Janine and Phil for their assistance this morning? Best wishes…” [This same client then went onto an online watch forum and wrote about how he had got so much better value trading up to a Rolex Submariner at Miltons : “I found another 14060M on Haywood Milton’s website, for £4399. So for an additional £149 I was able to get a newer watch (2003), in better condition, with a bracelet, better movement, and a two year warranty. So an early start this morning for a trip to Liverpool I collected this…Haywood‘s team were excellent, and I couldn’t be happier with it.”]

28th April 2018 [from a representative of London’s Metropolitan Police, following our identification and recovery of a watch that had been reported stolen years earlier] : “Good afternoon Mr Milton, Thank you very much…If I may extend my thanks also…Your company, and yourself, are a credit to the profession…My very best regards, Xxxx.”

26th April 2018 : “You have some world class dealers there, Mike Wood and Haywood Milton come to mind who might be able to get you a nice watch in your budget whatever that might be.”

24th April 2018 : “I really appreciate it and really appreciate the advice…Again I can’t thank you enough!”

22nd April 2018 : “I paid my third visit to Haywood’s St. John’s shop yesterday. And needless to say came home with my third Watch. Well worth the flights over to Liverpool. On each occasion the warm welcome, courtesy and Rolex knowledge I have been greeted with are second to none. Haywood has also extended a generosity of spirit, unusual in today’s world, which I will not go into, but I am grateful none the less. His staff members Phil & Alan take customer service above and beyond & I shall be back again. Unfortunately I could not bring the champagne with me on the plane or drink it on the spot !! , so that will have to wait for another day. Kind regards. Pxxxxx.”

28th February 2018 : “Absolute pleasure to meet you [Michael, in Miltons of Chester] and Peter and the rest of the team. Transaction was handled impeccably – a credit to the business! When looking for my next timepiece you shall be first port of call. Best regards..”

22nd February 2018 : “Thank you again for you help and attention, I am very grateful. I will be sure to take your advice…Thanks again. Kind Regards…”

12th February 2018 : “Many thanks again for everything, has been a pleasure doing business with you. Regards, Xxx”

31st January 2018 : “Been recommended of your shop and service through a friend of mine who is a Rolex collector. I have a couple of watches that are currently on my list that i’ve been struggling to find for the right price. Your Rolex current stock is very well priced and thought i’d get in touch…Look forward to hearing from you. Cheers…”

29th January 2018 : “Thanks Haywood...I already have a Black DSSD and a SD4k ( both from your shop)…If I can sell the 126600 I will definitely take one of your DSSD-Blues…Thanks anyway and hope to see your lovely staff at St John’s Centre soon (always good service)…”

25th January 2018 : “Many thanks for your time, I’m grateful of you sharing your knowledge…I’m aware of your ‘collection’ It’s one of the more relevant I would say and certainly something to hold as a benchmark, not at all envious! I’ll keep a keen eye on your posts and stock, I look forward to an opportunity to engage again. A true gent, thank you.”

22nd January 2018 : “Words alone cannot express my sincere appreciation and gratitude..Your exceptionally detailed written thoughts will guide me through the muddled path…Once again, I am most grateful to you and your colleagues at Miltons.”

22nd December 2017 : “I can’t thank you enough it’s really appreciated…I appreciate your help very much. Have a great xmas and new year to you and yours…”

20th December 2017 : “I will definitely buy from you [again] because I have always had excellent, knowledgeable service. Thanks again…”

20th December 2017 [a Rolex main agent writes to a solicitor] : “We are not familiar with current market prices for the Rolex watches on the list from the 1960’s, 70’s and 80’s…I would recommend you contact Mr Haywood Milton…Miltons (Liverpool) Ltd, 149 – 150 Charlotte Way, St Johns Centre, Liverpool. LN1 1NB. Haywood is an expert in this field and I have emailed the list of 13 watches to him for his advice…The client may know of Mr Milton’s reputation.”

17th December 2017 : “Confirming the watch has found a new home here in the countryside in xxxxxx! It fits perfectly, thankfully. Phil was very helpful. I promise to stay away from cheese rolling and drystone walling! Wishing you and yours a very happy and joyful Christmas. Regards and best wishes…”

1st December 2017 : “You’re a star 🙂 Thanks once again,…”

30th November 2017 :There’s two [Rolex Submariner] 14060M’s for sale at Miltons if you’re interested (www.miltonaires.com) at decent prices. The MD is Haywood, a long term member on here and is a top man. Can’t go wrong buying from him.”

9th November 2017 : “Good afternoon Mr Milton, Firstly thank you for taking time to reply and my sincerest thanks for such a detailed and considered reply at that…This has truly been an enjoyable watch to deal with.  Once again I would like to thank you for your time and assistance, which has been both gratefully received and incredibly useful. Thank you. Kindest regards…’

8th November 2017 : “…most interesting – you seriously blow me away every time with your knowledge, I am so grateful to you for helping…really grateful for your help here. I can almost guarantee that he will ring me within a couple of hours to tell me what an amazing chap you are!!…I so wish I was closer because I would buy you the biggest coffee and give you the biggest hug ever!…Have a super evening and thank you…S xxxxxx”

3rd November 2017 : “…thank you again for your fantastic service. ”

31st October 2017 : “I want to thank you again for your superlative service. You put the ADs [Rolex main agents] to shame!”

29th October 2017 ff [responses to an enquiry about us on an internet watch forum] :

“Bought the wife a preowned Rolex from our local Miltons a couple of months back, we had plenty of time to browse and look at the watch…The salesman I dealt with couldn’t have been more helpful or nicer if he tried to be honest with no pressure at all, the fact I had the wife with me and she had to choose ONE should tell you how long we spent in there. Overall I wouldn’t hesitate going in and asking the questions and buying from them again.”

“…in Haywood’s hands I am sure you will be good.”

“…he’s well respected and it’s a safe place to buy from.”

“My father purchased a 116520 Daytona from them a few months ago, I spoke to Haywood on here to arrange the deal and the whole process was spot on. Everything was as described and the price was fair 🙂 ”

“…trusted & respected…”

“…some nice watches, which are fairly priced and seemingly sold by a company which knows about all which is needed to know about watches.”

“Of all the Rolex sellers in the country Miltons are one of the best to buy from.”

29th October 2017 : “Hello Michael, I would like to thank all your staff at the Chester branch who were ever so kind to my wife last week when we visited to buy the [Rolex] Lavender-dial lady’s Datejust. It makes all the difference when a purchase is a pleasurable experience. Well Done to All.”

22nd October 2017 : “Haywood Milton at Miltons in Liverpool City Centre, and Chester…very knowledgable, and helpful.” “…Won’t go far wrong with those.”

20th October 2017 : “Just back from Haywood’s store in Liverpool. I know most people on this forum already know what type of a guy Haywood is but honestly I really can’t recommend him enough. I spotted a watch on his website that I was interested in, I wanted the watch but on an oyster bracelet rather than the jubilee bracelet, I contacted Haywood and he agreed to swapping the bracelet…Obviously Haywood didn’t have to…but he did and this is the type of man you’re dealing with, an absolute gent who will go out of his way to help someone out. This is the second watch I’ve bought from Haywood now and it certainly won’t be the last. To any members who aren’t aware of Haywood Milton, please be reassured he’s the real deal! Well worth a visit to Liverpool to visit his stores, you’re dealing with fellow watch enthusiasts whose prices are as far as I can see one of the best out there. Also a big thanks to Phil Ellison, from Haywood’s watch team for looking after me today.’

‘Thanks again, Haywood. Over the moon with your service, a big thank you from me… I’ll be buying more from you in the near future (maybe for the wife next time if she’s good ;-)”

18th October 2017 : “The {Rolex} Sub{mariner] has arrived and I’m delighted 🙂 The diamond dial is superb! …It’s a beauty, thank you very much.”

17th October 2017 : “Haywood Milton – Guess What? Absolute hero of course. The watch I bought was far better than he had described and the photo really didn’t do it justice. Buying from Haywood isn’t an issue and comes with the added bonus of possibly the most knowledgeable Rolex seller…Thanks again H.”

17th October 2017 : “I’m sure it’s common knowledge here that Haywood is a true gent but having dealt a few times now each transaction has been a pleasure! Just playing the old waiting game now for my new watch from him ? ”

15th October 2017 [an exchange on specialist watch forum  www.tz-uk.com] : “…can I ask what is your experience of miltonaires.com ? I had a look on their website and prices seem quite low compared to other dealers.”

• “You won’t go wrong with Haywood.”
• “Don’t say that, he’ll raise the prices ! Just kidding, Haywood is a very nice chap who knows a thing or two about watches.”
• “Haywood does know the market though probably better than anyone…”
• “Another thumbs up from me, I have done many transactions over the years with Haywood and they are one of the safest places in the UK to buy a used Rolex from, the are not just retail suits, they are Watch enthusiasts themselves and their knowledge of all things Rolex is incredible. They don’t do mail order, but well worth a trip to Liverpool for and yes their prices are very competitive.”
• “I am close to buying a pre owned / vintage watch and there are only two shops I would trust, miltonaires being one of them.”

9th October 2017 : “That is so kind of you to write such a detailed email, I thank you so much for taking the time to be so helpful…Many thanks again.”

6th October 2017 [from another jeweller who had bought in a high level fake Audemars Piguet, but needed his fears confirming] : “Thank you so much for your email and your frankness…exactly what we needed to hear…Please accept our sincere thanks once again for your help with this as I truly did not where to turn for advice we could trust. Hopefully I will have the opportunity and privilege to meet you and thank you in person one day. Kind regards…”

5th October 2017 : “Thank you sir. I actually purchased this from your Liverpool St. John’s shop whilst in Liverpool visiting family last weekend. I have to say thank you, you have wonderful staff who made me feel very welcome and made the whole buying process a great pleasure. Hopefully there’ll be something nice on my next visit too.”

5th October 2017 : “I must confess that when trying to get an idea of prices, your website is where I go first. It’s amazing how often yours are less than people [private sellers] are asking on SC [the sales section of a specialist watch forum] for similar watches. The £13.5k DD springs to mind when you had a similar one, albeit in white gold (which I prefer anyway) for £2k less!”

4th October 2017 : “…a really nice Rolex…it’s far better than I was expecting and a great price too, thank you for everything. Cheers…”

2nd October 2017 : “Deal done, thank you. XXXX was very impressed with the watch, and Mark [Asst Mgr, S.S.Milton at 71 Church Street] looked after us very well. All the best…”

19th September 2017 : “Hi Haywood, Sorry for the late reply, and moreover, many thanks for deep-rooted knowledge & advice on the very treacherous dealings in pre owned world of Rolex…Miltons holds a great memory portion of my life, from looking in the windows as a child in the 60/70s at Omegas & diamonds, all beyond my grasp ! However, I’m thankful for Miltons St Johns, where I purchased my wife’s engagement ring in 2001 & our eternity ring in 2014… fantastic quality & value that catch many an eye. I was given a fabulous bottle of wine, Rioja grand reserve…Again many thanks Haywood, I’m with a view, for a 1ct solitaire for my wife soon, I’ll definitely be in touch If that ok with you…Kindest regards…”

17th September 2017 : “Hello Haywood, hope you are having a good weekend. I just wanted to say many thanks for your help with my recent purchase of the BLNR. I picked it up yesterday am delighted with it. The whole experience at the Chester store was second to none, if possible please pass onto the staff my thanks. Best regards…”

14th September 2017 : ” I’d like to say that I have been most impressed by the professional service and courtesy I have been given during this and our previous transaction with the MOP Yachtmaster… thank you again.”

13th September 2017 : “Haywood has the best collection of vintage Rolex you will ever see in your lifetime and is always the first place I send anyone looking to buy vintage Rolex or obtain advice on the same.”

5th September 2017 : “I have a couple of watches now and I’m hoping to build a collection rather than swapping and changing all the time, so I have no doubt that I’ll be buying another one from you in the not so distant future. I continue to tell all friends, family and colleagues just how outstanding your business is and how much respect I have for you. Kind regards…”

30th August 2017 : “Haywood, many thanks for your help. Really appreciate it.”

26th August 2017 : “I would like to thank Mr. Langley at St.Johns for the excellent service . . . nothing was to much trouble for him THANK YOU”

4th August 2017 : “Just to let you know I bought a White Dial 216570 from St Johns Centre on Wednesday. I dealt with Paul who was very helpful and we had a good chat about Rolex stuff…”

1st August 2017 : “…your reputation is second to none.”

24th July 2017 : “A quick line to thank you for making the effort and coming to the rescue in my plight for 2 links for wifey’s Yachtmaster. I had some telephone dialogue this afternoon with Mike (apparently Phil was unavailable) and we fixed up me popping into St. John’s store tomorrow to conclude the deal. You may or may not recall that you helped me out previously, last year I think, with an additional link for my 14270. I appreciate what you have done. Best Regards…”

16th July 2017 : “I have heard Haywood Milton’s (TRF member) name mentioned on this and other [watch] forums on countless occasions and in a wholly positive manner. The admittedly limited communication I have had with him reflect the same.”

6th July 2017 : “You were very gracious last time and it’s a watch I’ve long admired so two boxes ticked at once, i.e. a watch I want and a company I like to do business with.”

4th July 2017 : “Thanks for getting back to me…I really appreciate the honest advice. Cheers…”

1st July 2017 : “Just a quick update, I have finally seen the [Rolex Daytona] 116520 and it’s stunning! I am very envious. My Dad is over the moon with the watch and whole purchasing experience, he has purchased various Rolex over the years from ADs to grey dealers but said your customer service by far topped their’s. They had a great day out in Chester…Thanks again for everything, really appreciate it.”

1st July 2017 : “Extremely helpful…I had a very successful trip today. I ended up with a 16610 T [Rolex Submariner Date] and I’m extremely happy with it. Great watch, great condition and a great price (I was actually looking at another in Scotland for £800 more). Phil was very helpful on the phone and gave a thorough report of the watch I was interested in. I was served by Janine today and she was very friendly and patient with me, and a bottle of champers to boot! All in all a thoroughly enjoyable experience. Thanks again for getting back to me the other day and I look forward to another trip to Miltons in the future. Kind regards…”

The same client then kindly wrote this review on the watch forum www.tz-uk.com : “Miltons- Heroes. I took a 7 hour round trip to Miltons in Liverpool yesterday and it was well worth it. With good communication from Haywood and advice and guidance from Phil I was confident before I left. In store I received very warm service and much patience from Janine as I was trying multiple watches and I gave the obligatory Umming and Ahhhing. I left with an excellent Rolex 16610T, great condition (virtually unworn) and great price (I was actually looking at another at a store in Scotland which was £800 more). All in all a great day and they gave me a bottle of bubbly to celebrate. I would highly recommend and even if you’re not based in the NW it’s well worth a trip.”

23rd June 2017 : “I just wanted to thank you again for all of your help and courtesy. My father was indeed well looked after by Andrew and Kieran [Miltons of Chester] and wishes to pass on his gratitude to both, especially after a much longer than anticipated journey! …Andrew and Kieran were both very friendly and professional…If you ever find yourself in the South West please look me up. Best wishes…”

20th June 2017 : “My son found the Rolex Daytona on your website after reading about you on a watch forum. He said you came highly recommended and that’s why I’ve travelled all the way from the North East! I’ve been on a waiting list for a new one for over eight years now, so am very happy to have found this one…The sale was handled very professionally by Mark who was very patient taking time to explain the Daytona functions and also the accompanying documentation. I am over the moon with the watch, it is as new with the added bonus of a two year guarantee and a great price.”

20th June 2017 : “Just a brief note to confirm that the funds arrived safely by the end of the business day.  I am very grateful to you both for a trouble-free and, indeed, enjoyable transaction [the sale of a Rolex Sea-Dweller SD43 to Miltons, by insured post]. Thank you. All the very best (and enjoy your well earned rest, Haywood)…PS. I may well be in touch again when my other 126600 arrives, and perhaps also the Skydwellers!”

8th June 2017 : “Hello Haywood, Once again it’s a thank you. Your appreciation society is growing by the day! I had a call today from a lovely lady [not connected to Miltons] who had valued my 16610LV [Rolex Submariner with Mk 1 dial / flat four bezel insert]. She called to apologise for her initial valuation of £8500. She was telling me about all the experts she had spoken to regarding my watch, then told me about a wonderful gentleman who had a wealth of knowledge on the LV & how she had learnt so much. I’m guessing you also had a phone call today? Thank you for taking the time to look at the photos she sent you and for clearing up the awkward situation my watch had created. Best wishes…A very big thank you again.”

8th June 2017 : “Hi Haywood, Just to let you know my brother was delighted with the [Rolex] Sub, he was literally grinning from ear to ear as he put it on. Many thanks again, it was a pleasure to buy from you. Kind regards…”

5th June 2017 [feedback from a watch forum member we had helped in a dispute with another jeweller] : “Hi Haywood, you’re a star i owe you… I’ve just read your reply & taken your advice…God I could kiss you? Best regards… P.S. I’m looking for a mint 08 Rolex DeepSea so your website is always open & will definitely become a customer of yours soon. If you will have me!!” He also wrote on the forum “…HM with his wealth of experience…Many, many thanks H.”

5th June 2017 [feedback from a leading UK jewellery valuer, whom we assist with specialist and high worth watch appraisals] : “Thank you so much for being so utterly brilliant – so very grateful for your help and guidance.”

31st May 2017 : “Haywood! Thanks so much for taking such time and care…I really appreciate it!…Thanks Haywood! You’re a star!”

30th May 2017 : “Just wanted to express my sincere thanks for your and Phil’s help and the depth you have gone into and detail of valuations really very greatly appreciated. Sent to TH March [insurers] today so have peace of mind. Phil tweaked my 16618 [Rolex Submariner] and it’s keeping better time than ‘Greenwich’ just brilliant for somebody with my level of OCD.”

26th May 2017 : “Dear Haywood, Thanks ever so much. Your staff were great!”

23rd May 2017 : “Hi Michael, Phil. Thanks again for looking after me, I absolutely love the Sea-Dweller the dial is gorgeous.  I appreciated and admired the ceramic sub but I’m in love with this one! Excellent customer care, thanks again for accommodating my indecisiveness.  I’m sure I will be back again at some point in the future to scratch my next watch itch! Kind Regards…”

22nd May 2017 : “Just had to say I LOVE MY WATCH [Rolex Daytona 116500LN]…………….. so happy I bought the black one and no, I haven’t seen another black one at all. Thank you so much…”

21st May 2017 : “I picked up my beautiful new 14060M yesterday from your Chester store, I am a  very happy customer! Michael was a pleasure to deal with, I honestly wasn’t expecting it to be as good as it was, hard to believe it is a 15 year old piece! I really love the feel of this one, quite different to my sub date as it seems a slightly smaller and lighter watch which is better suited to my wrist…hopefully this one will be passed down to my lad now! Thanks for your support and for providing a wonderful watch, it was worth the long journey. Best, T…”

12th May 2017 : Miltons of St. John’s Centre is awarded the title “Outstanding Independent Retailer” in the Liverpool Mystery Shop Awards, scoring 100% in a comprehensive mystery shopper test.

10th May 2017 : “…strongly recommended…”

9th May 2017 : “…very good guys to deal with.”

8th May 2017 : “Many thanks. Your prices are very competitive! …my wife, who bought me the original, is keen I go to a dealer as I just got burned on an e-bay purchase recently…Yours looks great especially the lugs, and the right price point too… <indecision>…Many thanks again”

1st May 2017 : “Have a look at miltonaires.com for what I think are good retail prices.”

30th April 2017 : “Hi sorry it has taken so long to come back to you again but after the advice given and – yes I’m gonna flatter you again.. your outstanding reputation on here… I am asking for advice and maybe to buy off you…Are you able to help? Hope so!?…I wouldn’t barter on price, you have a reputation here for honesty and integrity and I trust that.”

26th April 2017 : “Popped over to Liverpool this morning and called in to Miltons to view a Submariner and a Seadweller and try to pick one of them to buy. I was dealt with again by Phil Ellison who was superb as usual and Haywood popped in for a quick chat, which was a nice touch. The service is second to none, their knowledge of everything Rolex is legendary and their prices are very competitive compared to the dealers in London. Why would you buy a second Rolex anywhere else? Thanks again guys…”

22nd April 2017 : “I saw  it on your website and what impressed me was the honesty of your descriptions.”

11th April 2017 : “It’s just so BEAUTIFUL…. See attached…Thank you so much for your guidance and professionalism. Best Regards…”

10th April 2017 : “…’vintage supremos’ like Mike W or Haywood M…have shown time and again that they are beyond reproach.”

4th April 2017 : “I am very very happy…it is perfect. I reckon I will now wear this a lot more than I have done in the last 6 years. You clearly have some talented staff who are a credit to you, thanks again to both.”

31st March 2017 : “I have had great service in both your Liverpool store and the one in Chester.”

28th March 2017 : “Wow! Didn’t expect it to be worked on so fast so thanks a lot…Thanks to you and your staff for this exceptional service. Quite excited to see the new look…”

28th March 2017 : “Hello Haywood, On Monday I bought a SD4000 from St Johns Centre shop. Top service…Thanks…”

27th March 2017 : “Thanks Haywood, Honestly you’ve been an absolute Gent and a credit to your business throughout…all  the very best…”

25th March 2017 : “I would go to Miltonaires if I were looking at pre owned. Haywood Milton is one this and other forums and has an excellent reputation. More to the point he is extremely knowledgeable and helpful.”

21st March 2017 : “You are, quite simply and genuinely, a gigantic star! Thank you so very very much 🙂 Honestly, I cannot tell you how grateful I am for your help which is the best help ever! I really do need to buy you that drink (I know non-alcoholic!)…Everything you said makes absolute perfect sense and due to the condition also being so good…Thank you once again…”

21st March 2017 : “I hope to be back in touch when funds permit but in the interim I thank you sincerely for all your time and assistance thus far…you’ve been such an absolute gentleman throughout our PM’s [private messages]…Thanks again Haywood, very best wishes,..”

19th March 2017 : “Sharing their expert advice amazing guys really appreciate all the time and advice given.”

16th March 2017 : “xxxxxxxxx and Haywood Milton are two top guys who will be happy to help you.”

13th March 2017 : “the watch is as you said, Alan is a great helpful gent, told everything about the watch, a true asset to your company, escorted back to the car what a great service. Many thanks…’

13th March 2017 : “Thanks for this – blinking mindfield this vintage watch game! …really do appreciate your help too.”

10th March 2017 : “We drove to your shop in Liverpool and I am pleased to say my daughter got the watch she wanted I would like to thank your staff for directions to the shop and the excellent service we received at the shop. Thanks again, regards…”

9th March 2017 [watch forum chatter] : “A watch I like is for sale with Miltonaires who I recall have good standing on the forum so will also contact them about a px.” “I’m one of their customers. Great service and highly recommended.” “That would be the way to go,IMO.” “Looks like way to go then. Had a good experience with Miltonaires recently too.” “Haywood‘s shop is a sensible choice, why not contact his team – their prices are very competitive and they do take in part exchange.”

1st March 2017 : “I got my 2006 one [Rolex Explorer II] 6 months ago from Miltons at a good price. I could have paid another £1000 to £1250 for the same from Watchfinder.”

28th February 2017 : “Hello, I’ve been recommended to you on the TZ forum. I’m looking for a [Rolex] GMT-Master 16710…I see you have sold a couple recently,  both of which look on the mark so I’m hoping you can help. Best regards…”

27th February 2017 : “…if ever you were looking for a trusted dealer, Haywood [Milton] would be your man.”

25th February 2017 : “Haywood Milton, what a classy act. If I’m up your way, I’ll buy you a coffee and shake you warmly by your hand.”

20th February 2017 : “A genuine pleasure to drop into your place this morning, pick up a watch, and meet both you and Paul…The GMT really is delightful, I am very pleased indeed. So, thanks to you, and please pass on my thanks to Paul too, for his knowledge and attentiveness. Something tells me I’ll be back again sometime. All the best,..”

20th February 2017 : “Your advice and help are much appreciated, simply outstanding. Thank you.”

17th February 2017 [from the UK jewellery industry’s anti-crime intelligence network] : “Thank you for pointing me in the right direction Haywood, as always, very much appreciated!”

13th February 2017 : “Many thanks for taking the time to provide such a detailed reply to my TZ-uk message – i’m afraid that’s why you get so many enquiries (and why you are held in such high esteem by the community).”

2nd February 2017 : “Thank you so much for your gracious reply…Your backup is the best in the business…”

1st February 2017 : “Many thanks for your kind reply and thoughts and suggestions…Many thanks once again…”

27th January 2017 : “…the best advice is to buy from the most reputable sources such as…Haywood Milton.”

25th January 2017 : “Thank you that’s a very nice gesture…you’re a gent Haywood!”

23rd January 2017 : “Not sure if you received my email thanking you…but thank you, you’re very kind :)”

20th January 2017 : “I would like to say a big thank you for your generosity and to Michael who I spoke to yesterday. Best wishes,…”

19th January 2017 : “Good Afternoon Haywood, Thank you for the very easiest of dealings. It was a pleasure doing business with you. That’s the funds arrived in my bank account. I look forward to any future deals. Thanks again…”

19th January 2017 : “You’re a star Haywood, thank you very much. It is much appreciated, I’ll make a fundraiser donation for your kindness. Best wishes…

17th January 2017 : “You are an absolute Gent mate, Thank you very much.”

17th January 2017 : “I am finding it very difficult to express my appreciation at both yourself and Haywood’s approach to my problem within an e-mail; whilst one would hope for some form of customer service when purchasing such an exclusive item as a Rolex watch-both your service to myself and Haywood’s approach to the solution are an absolute credit to Miltons. I can honestly say that when considering the purchase I had no inclination of where to start, until a friend recommended Miltons-how fortunate I now consider myself that I took that advice…your service, integrity and honesty…very happy to recommend Miltons to anyone.…Again may I express my gratitude for your attention…Kindest Regards…”

9th January 2017 : “Wow Haywood! I’m really lost for words. Thank you very much! I’m truly thankful for taking the time to write this…Once again thank you very much, I wish there were more people like you…”

30th December 2016 : “Check with xxxx xxxx and / or Haywood Milton, world class dealers in your neck of the woods.”

24th December 2016 : “Thank you for all the advice and help you give across all the Rolex forums  we are greatly in your debt.”

16th December 2016 : “Thank you for very quick and exceptional costumer service. I wish you all at Miltons a merry Christmas.”

8th December 2016 : “Just to let you know that a friend of mine bought a Rolex from your Birkenhead branch last week. She said to pass on that the staff were ‘fabulous’ and the service ‘second to none’. And trust me…that is praise!!”

26th November 2016 : “In a time when it seems a fuss is rightly made when poor service is received but excellent service is just considered the norm. I’d like everyone to know what an excellent service is provided by Miltons in Liverpool both by Haywood himself and one of his colleagues, Phil. The help and advice from both of them I received was invaluable. In store Phil was attentive, knowledgeable, and courteous – everything needed to make the visit such a positive experience.” From the same customer, but addressed directly to us now : “Just wanted to thank you Haywood and also to your colleague Phil. Phil is a credit to you and your store. He was helpful, knowledgeable and courteous. He’s exactly the reason why I’d recommend you to others and look at buying from yourself in future…Many thanks once more for such a positive experience.”

26th November 2016 : “Completed several transactions, both buying and selling with Miltons over the years. An extremely professional outfit and if you check out their prices they are usually cheaper than the other dealers…Part of due diligence is buy from a trusted source, if you go to Milton’s they effectively do the due diligence for you.”

26th November 2016 : “Thank You  for the advice greatly appreciated.”

31st October 2016 : “Thank you for both of your messages and for your kind help, particularly with respect to the recent Rolex price increase and…I know that I and I am sure many other members are extremely grateful for your support. I was able to pick up a SS piece prior to the increase…Thank you again!”

29th October 2016 : “I walked past your Chester shop today and spotted a very nice SD in the window…..ten minutes later it was mine…. chuffed to bits with it….”

21st October 2016 : “Dear Haywood, Thank you so much for taking the time and trouble to produce this report [on a fake gold Rolex taken into a jewellers in London], it is gratefully received and very much appreciated. Very best regards,…”

19th October 2016 : “Dear Mr Milton, thank you once again for your time, I really appreciate you taking the time out of your busy day to help me.”

29th September 2016 : “Great service again. On Tuesday I had the pleasure of spending an hour buying a lovely [Rolex] Submariner from Phil in Liverpool. Really pleased with the watch, makes a tick off my bucket list right now. I will buy a pepsi GMT II at some point in the future but I think I will slow up for now…The service from Phil was great, and he shared a few tips that will help me not make mistakes as I grow the collection over the years…I’ll be back.”

Anyway thanks again, your staff have the skill to make the customer feel valued, without overcoming us with too much, just pitching things right.

27th September 2016 : “Hi Phil, Thank you so much for taking a look for me…Thanks again – I would highly recommend you guys, I’ve been very impressed with your service, and Pauline’s service, throughout – especially holding the watch for me with no deposit! Should you ever come across a Deepsea Blue, please let me know. Best regards,…”

26th September 2016 : “Many Thanks for your info , 1st class service !”

20th September 2016 : “Thank you for the time you took to speak to me and also for replying in writing…I also appreciate the detailed information regarding my watch…I can assure you that I would have no hesitation in using Miltons again or recommending you to anyone I can for either pawnbroking or indeed looking to purchase a Rolex, as from our correspondence and your website, you / your company are obviously experts in the field. Many thanks…”

19th September 2016 : “I really appreciate your support of advice and guidance, and I hope that you can fulfil my desire over the coming years. Kind regards…”

19th September 2016 : “I’m very excited today, having picked up this lovely [Rolex] 16570. It came from Haywood Milton, who is a top chap, generous with his time, knowledge and enthusiasm.”

17th September 2016 : “I purchased the unworn Stainless and white metal [Rolex Datejust] for £4599 with absolute delight. I also decided to purchase the yellow gold and stainless diamond champagne face and bezel from 2011 for £7695 which was in gorgeous condition. So now, having never owned a Rolex before, I have three inside one week! Again your staff were excellent, Mark and Karen in the shop were helpful courteous and not in the least pushy. I suspect a nice Sports now is in the sights in the next 6 months! thanks again…”

16th September : “Have a look on Miltonaires…a good selection, with a good indication of price.”

13th September 2016 : “I just wanted to write to compliment the service received from your Birkenhead shop. We purchased a ladies 2005 Rolex from there on Saturday 10th September and we were looked after by Alan, the store manager. His knowledge of the Rolex brand was extensive, and the way he presented the choices to us was a pleasure. I really felt like we were purchasing a 20 grand Rolex, not a 4 grand second hand. Your service does you credit and I shall be rewarding the service by looking out for a similar year, Mens 36mm with the Jubilee bracelet in either Steel and white gold or yellow gold, and do not intend to go elsewhere. So thank you for this, and I wish this professional business the very best in the future.

I was extremely impressed with my purchase and the service received….Your own knowledge is amazing and not misleading as I have experienced from so many other so called experts.”

7th September 2016 : “…many thanks for all your assistance in this matter. Very much appreciated…” [ in response to our technical assistance, provided to a police force on the South coast ].

1st September 2016 : “Picked up the Sub [Rolex Submariner] today, thanks for an effortless transaction, and please pass my best wishes to the staff who were so polite with me!” and from the same client : “Just been on a jaunt up to Liverpool to the Aladdin’s cave of Miltons, to collect this which has been held on reserve for me for the last 4 weeks. Very happy with it…Thanks Haywood, your staff are consummate professionals!”

25th August 2016 : “Thanks so much for your help guys, very useful…”

19th August 2016 : “An amazing retailer…great option…”

18th August 2016 : “You’re fairly new here so may not have yet come across our esteemed colleague Haywood who runs Miltonaires. So if in Cheshire…they have a good selection and Haywood has an excellent knowledge of watches and especially Rolex.”

10th August 2016 : “I’ve bought the DSSD [Rolex DeepSea Sea Dweller]. It was just as described and it looks great…Thanks for sorting…”

28th July 2016 : “Up to now I have now bought three watches from Miltonaires and could not have been more pleased with every purchase. Haywood Milton is a top guy, very knowledgeable, I would not hesitate to buy again from him again….I know plenty of other people who have been there and have been very satisfied with their purchases.”

23rd July 2016 : “Thank you for your continued input …always refreshing to read your view, and knowledge that you can pass on …’the man in the know’! …Thanks”

22nd July 2016 : “I really must thank you once again for your invaluable knowledge. It seems thanks to you we have avoided making an expensive mistake….I shall be looking at your website regularly and endeavour to make the trip to Liverpool should I need to (I have until September!). However, please do contact me should you have anything in stock that you would deem as appropriate. It would once again be much appreciated. With my very best wishes and kind regards…”

17th July 2016 : “Miltonaires.com – huge selection and trusted sellers.”

16th July 2016 : “Kieran and his colleagues looked after me very well when I went to collect the 116713…I will certainly be happy to purchase from yourselves again. Also, thank you for your varies helpful replies to my posts on TURF [www.newturfers.com, a watch dicsussion forum]. I hope to make your acquaintance at some stage. Best regards…”

14th July 2016 : “…you want the security that you are buying the genuine thing and not some passed off fake or Frankenstein cut and shunt. There are few to equal Haywood and his team for the level of checks that they perform on second hand Rolex.”

14th July 2016 : “I would also like to recommend Haywood Milton of Miltonaires. Great service and good prices…Haywood’s knowledge of all things Rolex was one of the major reasons I asked him to source a watch for me. Add in reasonable prices and great service and he should be top of anyone’s list.”

12th July 2016 : “Thank you for the detailed response to my questions earlier today regarding my Daytonas. As most will agree, your help to us on the forum is very much appreciated and does not go unnoticed.”

9th July 2016 : “I asked Haywood to keep an eye out for a 114270 for me and within a few days he had sourced an absolute cracker for me. Excellent service. Deal with confidence!!”

9th July 2016 : “I’m pleased to say that I’ve just taken delivery of the watch and it’s a corker!! Really nice condition as I expected. Thank you so much! …It’s a cracking watch and a keeper. Really, really happy Haywood. Many thanks again. I may ask you to source me a Datejust soon but I should probably take a breather for the sake of my bank balance …you can expect me to trumpet you and your business to anyone who will listen.”

8th July 2016 : “Just bought a rare Daytona from Haywood. Started with a PM, followed by a few e-mails and a visit to his shop. If you are thinking of buying a second hand Rolex, I cannot think of a safer place to buy – their knowledge and quality of service is superb. You instantly know that you are dealing with fellow enthusiasts. They make this minefield as risk free as you can get. We even had the bracelet off and took some photos of inbetween the lugs using Haywood’s latest little toy, which I will now look for on e-bay.

I tried the watch on and the bracelet seemed to fit okay, but Phil, one of Haywood’s top men wasn’t totally happy. He said that although it did fit, there was no room for wider adjustment and insisted on adding an extra link and reducing the notches on the clasp. The outcome was much the same, only Phil had given me two notches either way to either increase or reduce the size of the bracelet. It is that kind of attention to detail that is so impressive.

I would like to thank Haywood and his staff and cannot recommend them highly enough.”

8th July 2016 : “Lovely to see you and many thanks for all your help.”

7th July 2016 : “…sorted me out a watch and really went above and beyond for me when not required. Deal with absolute confidence.”

7th July 2016 : “Made up with it, many thanks for going the extra mile.”

6th July 2016 : “You come well recommended by many.”

5th July 2016 : “The best by a long shot: www.miltonaires.com”

5th July 2016 : “I always find miltonaires’ prices spot on.”

4th July 2016 : “If I were to purchase a used Rolex I would absolutely want to use your services….That’s very kind of you and goes to show as a retailer you go the extra mile :-)”

2nd July 2016 : “No affiliation on my part, but Haywood Milton is a highly-respected stalwart here on the forum and you can buy with confidence.”

24th June 2016 : “Thanks for your help in the forum, your knowledge is just outstanding. ”

June 2016 : Miltons of St. John’s shopping centre is one of only 17 businesses  to achieve 100% in Liverpool’s 2016 Mystery Shop Survey — out of 200 visited in the city centre! The officially “Outstanding” result is all the more remarkable as the store has achieved it for two years running and at least four times in the seven years the survey has been run.

20th June 2016 : “We purchased a Rolex form you for our son’s 18th, back in January, with the help of the www.tz-UK.com forum. The watch was very gratefully received, thank you.
However, it is my husband’s 50th in September, and he has now caught the luxury watch bug. I would like to purchase him a Rolex from 1966, his birth year.
As you were such a star, with our son’s watch, I naturally thought to try you first! I wonder if you can help us again?”

14th June 2016 : “In Liverpool, Miltons and TOWS in Southport are the only sellers I would trust totally.”

22nd May 2016 : “trusted dealer in used Rolex”

19th May 2016 : “Many thanks to you and all of your amazing staff.”

12th May 2016 : “Well respected…competitively priced…”

7th May 2016 : “…the most helpful chap in the field of vintage [Rolex]…”

23rd April 2016 : “I am an avid reader of the Rolexforums and TZ-UK.com, where I have learned of your excellent reputation.”

28th March 2016 : “Thanks for you thoughts and comments about the Rolex. I am sort of looking but am in no particular rush. It is great to have people like yourself to help and guide people like me, I thank you once again for your time.”

12th March 2016 : “Janine was very polite and the service was excellent. People are always too quick to criticise and not give praise where it is deserved. We were both absolutely delighted in the way we were treated from start to finish and the service was very professional. I wanted to contact a manager to make sure you knew how pleased I was.”

9th March 2016 : “Just a short note to express my delight and gratitude to you relating to the purchase of the watch for my son’s birthday. Whilst I was never in any doubt about the quality of service, the attitude to customers and the conviviality, I thought that you would like to know that XXXXXXXX was particularly pleased and was very complimentary about Phil, his manner and his expertise. Nothing was too much trouble for Phil and he really made us feel welcome. Many thanks…”

9th March 2016, from a national crime prevention organisation which regularly seeks our expertise on Rolex matters : “I’m after your expertise AGAIN!! I’ve been sent the below enquiry by the Met Police this morning.” Then, after receiving our specialist advice : “That’s great, thank you very much, as always, really appreciate your help and advice. I will forward your comments on to DC XXX XXXXX.”

4th March 2016 : “…many thanks for taking the time to help me out. It is appreciated….you are nothing less than super helpful every time I’ve bothered you!”

2nd March 2016 : “I have bought and sold a few watches with you over the years and your prices both ways have been extremely fair.”

27th February 2016 : “Your responsiveness to a novice like myself is nothing but a credit to your company, most experts would not give me the time of day for such a ‘modest’ enquiry…A lovely gent on the Rolex forum recommended I contacted you. I’m glad I did.”

25th February 2016 : “I appreciate your time Sir. I have heard nothing but good thing about Miltonaires through the Rolex forum… I have also been speaking to a gentlemen named Luke who had nothing but good things to say about you and the team…. I feel 100% confident with you and your team…Again thank you for your time…”

21st February 2016 : “Great website, thanks for the link. Having only been used to the likes of watchfinder et all for my second hand needs I didn’t realise how reasonably priced Rolex were when you looked in the correct place. I will most definitely be in touch when the time arises. Thanks again for your time.”

21st February 2016 : “I have heard nothing but good reviews of you guys from the Rolex forum.”

8th February 2016 : “Many thanks for all your help as always Haywood it’s very much appreciated. I always sing your praise to all friends and colleagues.”

3rd February 2016 : “Thankyou for your great service…I would like to thank your team, especially Michaela and Janine, on when I came to buy my watch last week. Both ladies were very patient and professional as I couldn’t decide on my choice. I love the watch and it’s perfect. Thankyou, kind regards…”

31st January 2016 : “Not so much an enquiry more a thank you note. I visited St John’s on the 26th Jan 2016. Dealt with Alan Lxxxxxx who was pleasant and professional throughout. I did buy what for me was a very expensive watch; so a job well done by Mr L. I chose Miltons to deal with because of Heywood Milton. I have read a number of his threads and responses on the TZ watch forum and was impressed by his open approach and willingness to help. Did I get the bargain of a lifetime? No, but I do think I got a fair deal from a reputable and knowledgeable source that will be around in the future should anything go wrong. Unlikely in my opinion but you never know. Thank you to all who helped a bloke who looked as though he should have been on a lakeland fellside ( and I am being kind with that description ) rather than in the centre of a cosmopolitan city like Liverpool. All I can say is that it had been a trying journey to get there. Worth it though. Thanks again…”

23rd January 2016 : “…this morning we took delivery of a beautiful looking watch as promised. Thank you so much for all you have done for us. We will let you know how gratefully it is received but I can’t imagine that anyone would not be overwhelmed by it. I continue with my fight against getting the watch collector bug myself!”

14th January 2016 : “I’m most grateful to you, not least because you clearly know what you are talking about, and took the considerable trouble to reply thoughtfully. Thank you…Tell you what, you’re the sort of dealer I’d like down here in the south! Thank you so much for your help, and I do think it was generous of you. If you’d like me to make a donation to charity of whatever, let me know…Again, my thanks…I am most impressed by the help shown me.”

13th January 2016 : “Sandra Page [co-ordinator of the National Association of Jewellers’ Institute of Registered Valuers] has said you are the person to ask with regard to a second hand / vintage watch sale.”

12th January 2016 : “Great to meet you and Phil for a wonderful transaction. A pleasure, and in retail unfortunately a rare one, to speak with someone so well informed and then see your beautiful vintage [Rolex] Milgauss. Thanks again for all your help.”

7th January 2016 : “I wanted to say an extra thank you for that…just wanted to let you know that I’m very grateful for your help.”

29th December 2015 : “My son in law has also just bought a very pleasant used Rolex for my daughter from Mr. Milton’s establishment and had nothing but positive feedback.”

14th December 2015 : [from the co-ordinator of the UK National Association of Jewellers’ Institute of Registered Valuers] “Merry Christmas, Haywood. Thankyou so much for all the help you give to IRVs throughout the year.”

2nd December 2015 : “Thanks Haywood….thanks to you for your advice. Greatly appreciated and never forgotten. Regards…..”

20th November 2015, on the excellent internet watch forum, www.tz-uk.com : “There are a few good dealers around, Miltons always have a great selection and offer 2 year warranty on all their pre owned [Rolex].”

13th November 2015 : “May I bring to your attention the excellent attention and help I always get from you staff and in particular Paul, Phil and Michael. Their enthusiasm and objective advice is always welcome.”

11th November 2015 : “Rolex specialists as good as they get: http://www.miltonsjewellers.com/” [a recommendation from a member with over 6,000 posts on the UK’s best watch discussion forum, www.tz-uk.com]

31st October 2015 : “…told him just how much you have helped me and how good you were and if he should ever want another [Rolex] he must only get from you!”

20th October 2015 : “Many thanks to you for all your help on this one, (yet again).”

14th October 2015 : “You are wonderful, thank you so very much for taking the time to give the very best answer as you always do – so grateful :)”

12th October 2015 : “I’ve rarely come across anyone more knowledgeable or helpful. He gave me some extremely helpful advice via pm about selling a watch. It’s a huge plus having someone like Haywood prepared to help.”

29th September 2015 : “Very, very grateful to you. Interesting stuff regarding your research! Have a great day. David.”

15th September 2015 : “Gents, I just want to say thank you for the outstanding customer service from you both [watch team members Phil and Paul] as usual. Cheers…”

11th August 2015 : “I have just returned home from a visit to Chester. Whilst there I visited your store and purchased a pre-owned Rolex Submariner gents watch. The staff who attended to me were ‘Sue’ and ‘Michael,’ ably assisted and supported by ‘Mark’ who was ‘minding the door.’ Despite quickly christening Sue as ‘Auntie Wainwright,’ (a character from the television programme ‘Last of the Summer Wine’), I was treated courteously and respectfully by everyone during my visit and they demonstrated a professional knowledge of the product far in excess of what I expected from sales staff. I found this extremely helpful. – I can only describe everyone as fantastic and I wish to commend them in the highest possible terms to senior management. I look forward to the pleasure I know I will now derive from wearing my ‘new’ Rolex and I am sure I will be seeing you all again. – Thank you.”

5th August 2015 [from a leading UK valuer, whom we had assisted with the appraisal of an old Rolex] : “Thank you ever so much as always, really do appreciate you 🙂 …You really are a super star.”

25th July 2015 : “…unbeatable experience and knowledge in all things Rolex…”

22nd July 2015 : “…would like to thank you in the quick and professional way in which you handled buying our 2 Rolex watches today. We were a little apprehensive in the thought of selling the watches but you very soon put us at our ease. We made two good decisions 1 buying quality watches in the first place & 2 was finding you and Miltons to sell them to. Many many thanks…”

21st July 2015 : “…I jumped in the car, popped over to Chester from Suffolk and experienced fantastic service from your staff when buying a watch for my wife. Well worth the 450 mile round trip…it’s not very often in this day and age that you get truly above and beyond service but it is genuinely what I experienced at your Chester store. I rang them to try and buy over the phone but it was explained that this was not possible. I didn’t have an issue with that so asked if it would be at least possible to hold it for a few hours so we could get down there. When there the watch (Rolex 179160) was perfect. The staff were brilliant, much better than any AD I have used and I have used a few! They even gave my wife a bottle of wine for coming so far. Keep up the great work…I will hopefully experience your service again.”

21st July 2015 : “Thank you so much for your detailed and helpful email. I have decided to keep my watch, but am very grateful for your advice.”

14th July 2015 : “I am after your expert advice again please. Thames Valley Police have a query re Rolex watches and I know you are the man to go to.”

9th July 2015 : “I am well aware that the market can be a potential minefield and purchasing from a company with a heritage such as yours and given your reputation on the forum would give me confidence.”

27th June 2015 : “What can I say, you guys really are the best. Perfect 🙂 Please pass on my sincere gratitude to Haywood. Many thanks…”

25th June 2015 : “Just want to leave a testimonial for you guys. I was just out for lunch with my wife in Liverpool, we have 1/2 hour to spare so we popped into St johns shop. The staff were extremely friendly and helpful as I was really just browsing. But we ended up buying a two tone sub! And I cannot stop looking at it. Your staff were the reason I made my purchase, Thank you very much for making belated Fathers Day!”

25th June 2015 : “…prefer to deal with someone in the UK who know’s their stuff, Haywood would be a great start!”

16th June 2015 : “I can second Miltons as a superb place to buy from. I bought my wife a watch there a few years ago and the service was fantastic.”

11th June 2015 : “I have previously bought a Sub LV from you and was very pleased with your service, hence the enquiry…I follow your contributions on the various Rolex forums and I always find your posts useful and informative, so thanks again for sharing your knowledge.”

11th June 2015 [ having assisted a leading UK valuer with some Rolex work ] : “Thank you ever so much for the info…You should write a book with all your knowledge!!!”

5th June 2015 [ in relation to a specialist witness statement we produced regarding a very high value Rolex watch, not sold by us ] : “Many thanks for your help in this matter, the report is excellent. I have forwarded it to our barrister…Once again many thanks for your help.”

27th May 2015 : “With regards to grey dealers, the obvious choice for me is Haywood Milton from Miltons.”

23rd May 2015 [on a specialist watch forum] : “You will get a better deal from the grey dealers over authorised dealers. Just pick a good one with an excellent reputation and don’t think you will have any worries – Haywood Milton of Milton’s is your man.”

20th May 2015 : “…just what I was after…thankyou for your kindness.”

May 2015 : Miltons (Liverpool) Ltd in St.John’s Centre and S.S.Milton Ltd in Church Street, Liverpool receive outstanding results of 100% and 99% respectively in the Liverpool Business Improvement District 2015 mystery shopping exercise. This is the third time that the St.John’s store has earned 100%, having also won the ultimate “Store of the Year” award.

13th May 2015 : “I have just home and been given the links they are perfect thank you so much, Very Kind and decent of you.”

13th May 2015 : “…thank you for your honest thoughts; they could well have saved me a good amount of money!”

11th May 2015 : “…if anyone knew of a watch it would be you! …I would prefer to deal with you as you have been ace…I really appreciate it and thankyou for looking after me.”

9th May 2015 : “I was recommended by a friend to come to Miltons to look at Rolex watches. Having travelled from North Wales I was pleased to see that your watches are cheaper than those I’ve seen elsewehere. It was also nice to see that your photographs and descriptions were spot on, too. I have seen lots of watches on other websites and when I have visited those stores the photos have not even been the same watch. And it was a pleasure to be served by someone who had a good knowledge of watches.” [ This actually refers to our colleague Alan. M, who isn’t even an official member of the Miltons watch team!]

8th May 2015 : “Aww, bless you, amazing man 🙂 Thank you ever so much for being so damn good 🙂 !!!”

30th April 2015 : “I thank you very much for a great source of info there…….thanks again.”

28th April 2015 : “..thankyou very much. Very in-depth and informative, expected nothing less from you…appreciate your professional approach as always!” [ feedback from a major entity in the UK jewellery market, in response to a detailed technical document we had written about a Rolex watch ].

Approx. April 2015 [ hand-written card ] : “Thankyou for all the time and effort that you have given us over the last few years. We have appreciated your help with our watch [an interesting old Rolex chronograph] and its research, care and sale. We are very grateful for your help and kindness and that time that you have given to us. We hope that you enjoy this small token of our appreciation. Xxxxxx and Xxxxxx Xxxxx and Family.”

24th April 2015 : “Thank you very much for the time taken in producing this report. It is a pleasure to read something so expertly crafted……Again, many thanks for your time and effort.” [Miltons had been tasked with writing a detailed report on a fully diamond-set Rolex watch sold elsewhere, about which there had been inconsistencies in valuation / description by others].

18th April 2015 : “I bought my LV from a company called Miltons in the UK. They are a jeweler but also known for their pawnbroking. The [Rolex Submariner] LV I bought was a pledge and I bought it without papers but with everything else. No idea when last serviced but it runs just fine and the jeweler offered a 2 year warranty. I know Heywood Milton knows his Rolexes. So, like I said, buy the seller, then the watch. A month in (almost) and I still love having a genuine Rolex on my wrist. A great feeling!”

15th April 2015 : “I’d recommend Miltons. They have good stock and know their watches…I had great service from them and am happy to recommend them as I’d use them again. Just google Miltons of Chester.”

9th April 2015 : “…..great selection and great prices” [in a post on the specialist watch forum www.tz-uk.com where a member looking for a Rolex Sea-Dweller DeepSea had been recommended to look at Miltons].

8th April 2015 : “…better still, get one from Heywood Milton who will do you a way better deal!”

30th March 2015 : “I’ve noticed around the forum you’re the man to ask about a vintage Rolex…..Many thanks, D….”

19th March 2015 : “Hi just a message to say how pleased I was with the service I received yesterday in your Chester store. I went in wanting to purchase a Rolex sports watch, having looked at the new ones but deciding that a good pre-owned Submariner was what I was after. I was well attended and ultimately left your store purchasing the Submariner LV which you had in stock – a watch I had always coveted and I am delighted with my purchase…..Thanks again,…”

17th March 2015 : “Thank you so much….The detail in your reply was astonishing Haywood you must be one of the most knowledgeable rolex experts out there and on my doorstep, how lucky am I?! ….Again, many thanks for your time and kindness……Would sooner come to you than anyone else, that’s all!”

13th March 2015, in three-way correspondence where Miltons provided specialist Rolex advice to Yorkshire Police and the industry’s security body, Safergems : “…..as always, this is brilliant, thank you very much….Thanks again for your assistance, very much appreciated…..” “…..Rolex expert Haywood Milton is the Managing Director of Miltons Jewellers & Pawnbrokers in Liverpool and already assists numerous police forces with Rolex enquiries and investigations. He is more than happy to offer you his expertise with any future South Yorkshire Police enquiries…..” “…..Many thanks for your comprehensive reply via xxx. I appreciate the time taken.”

11th March 2015 : “Just a little thank you for sorting Kxxxx’s watch out for me! Hope to see you soon….” [ this note was accompanied by a rack of honeycomb honey. Fantastic! ]

9th March 2015 : “…the Chester branch were extremely helpful in accommodating my request. I wouldn’t hesitate to recommend Milton’s and I will certainly be using you again in the future for my girlfriend’s engagement ring and to add to my watch collection. Also, the watch is lovely.”

6th March 2015 : “We would just like to pass on our sincere thanks to one of your employees by the name of Mr Alan Mxxxxxx. My husband and I visited your shop in St Johns centre in Liverpool on Saturday 28th February 2015 looking to upgrade my Rolex watch. Mr Mxxxxxx was the sales assistant who dealt with us and I feel I must write in to you to express our gratitude to him for his expertise. He was such a helpful, courteous and knowledgable gentleman and it was such a pleasure to give our business to him. We would highly recommend Mr Mxxxxxx to our friends and family if they needed any advice or help regarding watches or jewellery.”

14th February 2015 : “Thank you for your generosity. It was a pleasure dealing with yourself and Alan.”

12th February 2015 : “Thank you for your time today and an insight into these rare pieces…..Many thanks for your help.”

6th February 2015 : “I felt I had to write to let you know about the wonderful customer service, I experienced both in your Chester and Liverpool St John’s shops.
I was looking for a pre-owned Rolex watch on your web site, which incidentally I found very informative and easy to use. I had a maximum budget and specific requirements (I did not want diamonds, roman numerals or large batons) and wanted a champagne face, a classic Rolex.
We were staying in Chester on a weeks’ holiday and on Monday 2nd February we went into the Chester branch and the staff were extremely helpful, especially Peter. Unfortunately they did not have a suitable Rolex but even though they were not making the sale Peter looked on the web site and we found what I was looking for in Liverpool and he telephoned and reserved it for me. As we had never visited Liverpool before Peter gave us detailed directions of how to find the shop.
On Tuesday morning we went to Liverpool St John’s and I was so pleased and impressed with the helpfulness of the staff, especially the lady who served us, regrettably I did not get her name. The bracelet was too small and a very knowledgeable and enthusiastic man put in the extra links and made sure it fitted properly and went through the winding and date changing instructions. It was so obvious he loved his job.
Initially I was getting a Rolex watch for Christmas and looked on line and found exactly what I wanted in Winchester (only 20 miles away). My husband rang them and quoted the reference number and they agreed to reserve it for me. We went the next morning and were disappointed as the watch they showed us was nothing like the watch on line. They did not even apologise but said they didn’t necessarily have the watches displayed on line.
I was so delighted that the watch reserved was exactly as shown on line. Thank you to all your staff in both shops, they are a credit to your company and their customer service definitely exceeded my expectations. The final touch of a bottle of champagne just made my day.
Yours sincerely
S….. P…..
(A very happy Rolex watch owner who travelled 220 miles to succeed!)”

31st January 2015 : “That’s very helpful of you Haywood thankyou…….XXXXXX was also very helpful and rated you as a great guy to deal with……thanks.”

29th January 2015 : “Thanks….You have some great watches in stock and the 116613 is a great price….Thanks again.”

21st January 2015 : “I was impressed…..the service I got from Paul when I came to your shop is what has “sold” your business to me. Why else would I travel 5 hrs by train 🙂 ….thank you for your help.”

19th January 2015, on the internet watch forum www.tz-uk.com : “I traded a watch with Haywood today in his main Liverpool store (Miltons in St. Johns). Haywood gave me a better deal than any of the other pre owned dealers I contacted. He was an absolute gentleman and he even treated me to seeing his massive collection of vintage Rolexes I have very limited knowledge on vintage pieces but Haywood spent time with me explaining some of the pieces in detail. He’s a very humble man with a massive amount of knowledge. I can’t recommend him enough, he has a good website with plenty of nice pieces on there and replies to emails or questions you have very promptly. Haywood thanks for all your help today.”

19th January 2015 : “Absolutely love the Sea-Dweller. Honestly think it’s the perfect watch for me. Can’t stop looking at it and smiling. Really nice to meet you today and I’m sure I’ll give you more business in the future. Thanks again.”

12th January 2015 : “Places to look with knowledgeable and reputable sellers would be Haywood Milton’s http://www.miltonaires.com . . . ”

5th January 2015 : “Thanks mate you’re a legend….thanks H, you really truly know your stuff.”

30th December 2014 : “I’ve always found you very helpful and straightforward to deal with. Thanks once again for the generous offer and all the best for 2015. Hope to be able to do business with you soon!”

20th December 2014 : “Thankyou for all the help you give to our IRVs, I’m really grateful” [ a very welcome note from the co-ordinator of the UK’s Institute of Registered Valuers ! ]

10th December 2014 : “I am so grateful you wouldn’t believe 🙂  S xxx ” [ For the sake of the Miltons watch team’s marriages, we must point out that this is a watch-related piece of gratitude ! ]

9th December 2014 : “…really interesting and it’s clear your knowledge is based on an incredible collection and passion.”

9th December 2014 : “It seems you have a passion for customer satisfaction which I would like to thank you for.”

9th December 2014 : “Detective Constable XXXX XXX ( Crime Prevention Officer XXXXXXXXXX Police XXXXX ) has been singing your praises.”

5th December 2014 : “Haywood Milton – hero ! Unlikely that anybody would have been in any doubt anyway but….I contacted Haywood, seeking assistance on a horological matter. He was extremely helpful, going well above what might reasonably have been expected. I know that phrases like “one of the good guys” and “in the spirit of the forum” can be over-used, but they certainly apply here.”

5th December 2014 [ in reply to the comments above, on the on-line watch forum  tz-uk.com ]  : “Ditto. Haywood has suffered my inane questioning several times, just this week, and must have the patience of a saint. He’s an utter gentleman.”

28th November 2014 : “Thankyou very much for your help – greatly appreciated!”

3rd November 2014 : “I can see clearly why you have such a successful business, you have an exemplary customer relationship and as such I look forward to future business transactions.”

3rd November 2014 : “Thankyou as always for your help and advice.”

1st November 2014 : “Hello Mr. Milton, I felt I had to email you regarding the excellent service your staff members Paul and Pauline (St.John’s) have given me, Paul has been a pleasure to deal with in fact I would go as far to say I don’t think I would have purchased the Rolex for my husband from your store if I hadn’t spoken to him from the start, also Pauline is lovely and very professional! They are an asset to your company/store. So it’s just a big thank you as I don’t think it gets said enough, Kind Regards…..”

30th October 2014 : “My wife and I could not quite settle on what to buy when we called in this week, but I had to get in touch to say how helpful your assistant Alan was.”

4th October 2014 : “You are a true gentleman and a credit to the forum . . . . I think many dealers can take inspiration from your detailed descriptions.”

4th September 2014 ( in an email from a UK police force to a security body, who had recommended Miltons to give expert help in a watch-related matter)  : “We are very impressed with Phil at Miltons. They are certainly very interested in keeping the industry clean and I understand why you recommended them!!!”

31st August 2014 : “Although he had nothing to gain, he was incredibly helpful and really helped me out. One of the good guys, for sure.”

30th August 2014 : “Delighted, Thank you” and “I just want to thank this TZ forum member who has been incredibly helpful to me, and recommend his firm…..Highly recommended – name of business “Miltons / Miltonaires.” A massive thankyou.”

18th August 2014 : “Everyone who I’ve spoken to has been impressed with the level of service I’ve experienced”

18th July 2014 : “Thank you for all your help and guidance and same goes for Phil….Keeping customers happy is not easy but you and your staff do a great job.”

21st June 2014 : “…after conversing with Haywood Milton on line who offered me the opportunity to try on all the options (and more), I made the 5hr round trip to Liverpool two weeks ago.
Phil Ellison at Milton’s was excellent. I got to try on the watches I needed, there was ZERO pressure, ZERO salesmanship just friendly interesting Rolex chat… I even tried on a completely out of proportion overly heavy Seadweller… in fact Phil was so blummin’ helpful I even tried on his watch! Anyway it got to the point where I was down to two watches… I couldn’t make my mind up and Phil said to take my time there’s plenty of watches out there and what I want will crop up at some point… I couldn’t take that sort of heavy sales pressure so had to get out of there and grab a coffee and some fresh air. Anyway with caffeine came cojones and so I went back… And bought…. The big ugly Seadweller! I really liked the Explorer ii but when I tried the Seadweller on it Just Looked Right. It’s like a Sub, but more… betterer. I didn’t even think it looked totally stupid on my twiglet like wrists! Had it for a couple of weeks now and can’t stop looking at it I’ve also had it on a NATO which looked amazing. I would like to reiterate how fab Phil was at Milton’s. I also had “the opportunity” to experience their aftersales service. All I would say is absolute first class service from both Phil and Haywood who was superb to deal with. This might sound like a Milton’s advert and so be it. They were that good.”

30th May 2014 : “Hi Haywood , Just want to say thanks…also was nice for you take time out for me and talk watches was a total pleasure. I just made a donation to the fundraiser.”

24th February 2014 : “As soon as we entered, we were met by Alan.
This man is a credit to your company.
Right from the start he was pleasant, extremely helpful, and made us both feel very comfortable…..
I have worked in the customer service sector for over twenty years, and in some stores led training sessions on this subject, so I know good service when I receive it.
Its important to note that customers can be quick to complain when something goes wrong, but perhaps not as swift to commend someone when things go right.
Would it be possible for someone to reply to this email? (Just so I know someone has read it!)
Please pass on our thanks to Alan, and we look forward to returning to your store in the future.”

28th December 2013 : “Sublime purchase experience. I recently purchased a NOS 16600 from Miltons – I have to commend the whole team on what can only be described as a flawless transaction. Haywood clearly has a hugh passion for all things Rolex and his excellent communication gave me the comfort to proceed with the purchase. I enquired about the watch on a weekend and Haywood immediately put it on hold for me pending transfer of funds. I then corresponded with both Phil and Paul who again are excellent to deal with and really know their stuff. I only have good things to say about the entire team at Miltons and would purchase another watch from them without hesitation. I have previously corresponded with / transacted with a number of other secondary Rolex dealers and this was without doubt the best experience of them all. Thanks Guys!”

28th December 2013 : “Two of my Rolex are from Haywood. Both great easy transactions. He’s one of the best.”

28th December 2013 : “I can chime in here, Haywood sorted me out when I was looking for a bezel insert for my 16610. He and his team went above and beyond to help me out, a big thank you to Haywood and Phil, top notch guys and I’ll be sure to pop in the next time I’m in Liverpool.”

11th December 2013 : “I appreciate the professionalism and ease of purchasing this watch from your company. Phil and Paul have also been extremely helpful. I do look forward to buying from you again in the not too distant future.”

1st December 2013 : “I bought mine [ stainless steel Daytona ] from Miltonaires in Chester. They were highly recommended by more than one person for buying used.”

26th August 2013 : “I have just bought my first Rolex, a delightful and stunning ‘D’ series Explorer 2 16570 (White dial) from SS Milton in Chester, I have nothing but positives regarding the whole purchase….courteous, mannerly and very knowledgeable people that I dealt with….”

25th August 2013 : “I have to add the customer care, advice and whole experience was for want of a word “fantastic”…no pressure, very friendly salesperson (Sue)….the amazingly knowledgeable “Tecchie” (Michael), but above all the comfort of knowing several factors regarding authenticity, integrity and after sales are all part of their service to the consumer.
The staff can’t do enough to assist you in a very polite, mannerly in a down to earth approach, this obviously is genarated from above.
The closing gesture of a complimentary bottle of Champagne was also a very fitting gesture to their professional attitude towards their customer. Only drawback it wasn’t a bottle of 1928 Krug, maybe next time Haywood ;-).
First class service all around with not one negative. ”

12th June 2013 : “…for Rolex we found we got much more for our money with Miltonaires. Also, their expert Phil Ellison is very knowledgable and good to deal with.”

9th May 2013 : “I have found Haywood Milton to be absolutely first class in pmy dealings with him that stretch over a few years now . His knowledge and attention to detail is totally where it should be when dealing with high value items like Rolex watches , he is well respected in the vintage watch community and somebody I would recommend to anybody… ”

7th May 2013 : “My personal experiences with Heywood & Phil have been brilliant. They absolutely love the brand, Heywood went above & beyond to help me with a purchase & valuation even though he had no vested interest in the watch. I truly don’t have the vocabulary to accurately sing their praises.”

30th April 2013 : “…just a quick note to thank you for your help and assistance…I’m delighted with the service received from Miltons that has exceeded my expectations in the purchase of my watch. Do you have any forum to leave feedback? I’m very happy to write a letter etc…P.S. I already have my next purchase from you (a gmt) on my radar. Very Kind Regards and thanks in advance…”

26th December 2012 : “I went to Miltons in Liverpool who specialise in mint pre owned watches. Got a Z series first redg in 2008 though in immaculate condition for £4999 with all papers. It is a stunning piece and feels ‘right’. So thanks to the forum for Luke’s help and recommedation and to Miltons for being professional and helpful.”

19th July 2012 : “I’ve bought a few from www.miltonaires.com in Liverpool…….they really are worth the visit, I was there a few weeks back and they had used and in tip top condition GMT IIs, Subs…..all boxed up and in great shape they also provide a 2 year guarantee.”

20th November 2011 : “I have had the pleasure of meeting and doing business with Haywood – face to face on at least 3 occassions… He is the Managing Director of Milton’s and is a passionate Rolex collector and used Rolex retailer. What he doesn’s know about Rolex is not worth knowing about. He does have a website which lists his company’s inventory but does NOT offer mail order service or specialised bespoke photography of individual pieces … (I know, because I have tried and asked before!!!) What he does offer is personal honest service with full authenticity guaranteed for all pieces – all pieces are either mint, RSC serviced, or carefully repolished by their dedicates watch makers (who have been described as – as good as RSC polishers, finishers)…. I would not hesitate on calling him, or viewing his website when I am looking for my next Rolex – he has sold me a Rolex 16200 Datejust, 116234 Datejust and 16610 SS Submariner Date without issue or concern.”

10th October 2011 : “I am in no doubt that I went to the right man with such experience and expertise.”

20th November 2008 : “…Rolex Milgauss. He is absolutely delighted with it!…Thank you so much for all your help, advice, patience and most of all your kindness over the past few months…we are, thanks to you, almost back to normal and that is entirely down to the help you have given us. I hope you have a wonderful Christmas, a prosperous New Year and that your other customers cause you less trouble than we have!…With gratitude and thanks…”

16th June 2007 : “3rd transaction I’ve conducted with Haywood. Always straightforward and helpful with competitive prices and quality watches. 2 yr guarantee too! Definitely a good guy.”

21st April 2006 : “Picked up a [Rolex Submariner] 5513 from Haywood, great to deal with and very helpful. :-)”

11th December 2002 : “Hello Haywood, just a quick email to thank you for all the trouble you took to obtain and fit the extra links to the watch we purchased. We are delighted with both the watch and the service! I will not hesitate to recommend you to friends. Needless to say, when I want to obtain another quality watch, Miltons will be the first place that I think of. Many thanks…”

2002 : [ in “The Rolex Reference Guide 4th Edition,” published in the USA ] “Regards to Mr. Haywood Milton of Milton, Ltd in Liverpool. Mr. Milton’s expertise, as well as his proof-reading skills, have served to make the RRG-4 the best edition to date.”